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Have you ever felt helpless because of a payment issue? This happened to me during my car rental in Los Angeles. I used an Amex chip card, but the car rental company's card reader failed to process the deposit. They even asked for two different credit cards, which I found unreasonable. As a business traveler, my time is very limited, and this situation was extremely frustrating. Luckily, QEEQ's customer service stepped in quickly. They kept following up on my issue, communicated with the car rental company, and managed to secure a full refund for me. Throughout the process, I felt truly cared for. Although the problem was eventually resolved, the hassle left a lasting impression on me.
I have to say, I was a bit disappointed at first with this car rental experience. A few days after returning the car, I noticed a charge of $66.78, which included fuel and e-toll fees. I clearly remembered returning the car with the tank almost full, but the rental company claimed the fuel level was 0.2 gallons less than when I picked it up. I felt very confused and frustrated, so I reached out to their customer support. The customer service team responded quickly and followed up on my issue throughout. They explained my situation to the rental company and even requested additional proof from them. Although the rental company initially insisted their charge was valid, the customer service team kept pushing for a resolution, even suggesting I provide more evidence like fuel receipts or photos. Finally, the rental company agreed to refund the charge. While the process was a bit complicated, I really appreciated their patience and help. Without their support, I probably wouldn’t have been able to resolve this issue.
I was standing on a street in Munich, Germany, with the cold wind blowing, and my mood was even colder than the weather. A few days ago, my rental car got scratched accidentally. Although the damage wasn’t severe, I couldn’t stop worrying about the insurance claim. I remembered how excited I was when I picked up the car, and now the situation felt disappointing. Luckily, their dedicated customer service followed up on my issue the whole way. Whenever I had questions, the staff patiently explained everything. They also communicated with the rental company and helped me organize the necessary documents for the claim. The process was a bit complicated, but with their help, I didn’t feel ignored. In the end, my claim was handled properly, and I felt relieved.
When I saw the extra charge of 352.92 EUR on my credit card statement, I was a bit confused. I clearly remembered paying everything when I rented the car. So, I quickly contacted their customer service. The person on the other end patiently listened to my concerns and assured me they would verify the charge as soon as possible. A few days later, they got back to me, explaining that the charge was due to a one-day late return, along with extra road assistance and insurance fees. While the charge turned out to be valid, their patience and efficiency left a strong impression on me. I felt they genuinely cared about resolving my issue rather than brushing it off, which made me feel well taken care of.
I really appreciate their dedicated customer service. The story starts from last October when I rented a Kia Carnival in Seoul, South Korea. The car was in great condition, and the rental process went smoothly. However, after I returned the car in early November as scheduled, I noticed that the $400 deposit had not been refunded. At first, I thought it was just a bank processing delay, but after two months, there was still no sign of the money. I started to feel anxious and decided to contact their customer service for help.
Their customer service was very professional. They listened to my situation carefully and immediately began investigating. A few days later, they informed me that the car rental company had completed the refund at the end of January and provided the relevant proof. I quickly checked my bank account and found that the refund had indeed been processed, but for some reason, it was delayed in showing up. Hearing this news, I finally felt relieved.
Throughout the process, their customer service maintained efficient communication and kept me updated on the progress, which made me feel that the issue was being taken seriously. Although the initial wait made me a bit uneasy, their quick response and professional attitude gave me more trust in QEEQ.
It really started off as a nightmare. When I arrived at Vienna airport with my two kids to pick up the car, I was told the car I booked wasn’t ready yet. The counter staff said there was a system issue and the car was still being cleaned. My kids were already whining for snacks, and I was on the verge of losing it. Just when I thought things couldn’t get worse, the customer service team from QEEQ reached out to me. They quickly understood the situation and assured me they would handle it as soon as possible. Honestly, I was a bit skeptical at first because this sounded like a big mess. But to my surprise, they resolved it quite fast. About 20 minutes later, the counter informed me that the car was ready. Although it took some extra time, the whole process went smoothly in the end. What impressed me the most was how the customer service team kept following up and even called to confirm if I had received the car without issues. This level of care made me feel really supported. Traveling with kids is always stressful, and unexpected problems are my worst fear, but their service made the experience much more reassuring.
