Korea Południowa

H

Heath ElbazSouth Korea

This business trip in Seoul was going pretty smooth until a small thing happened near the end. I booked my car on QEEQ. I picked up a Kia K5 in Seoul around the morning of April 28, 2026, and planned to return it on the afternoon of May 5 in Seoul. Since it was a business trip and my schedule was tight, I added AXA Full Coverage from the start. I did not want to worry about insurance. So what happened? One day I parked the car in a legal street spot and went to a meeting. When I came back, I saw a scrape on the front bumper. A small area of paint was damaged. I had no idea which car hit it. My first thought was “The rental company will charge me a lot, right?” I took several photos and kept thinking about how much money I might need to pay. When I returned the car, the staff at the rental counter checked the car and saw the scratch. They said they needed to record it and there might be a fee. Their attitude was normal, but I was still nervous when I heard about the charge. I just gave them all the information they needed. At that moment I was really glad I bought AXA Full Coverage. If not, my business trip budget would be in trouble. After that I saw pre authorization and charge information on my credit card from the rental company. The amount did not look small. My heart sank for a second. Then I remembered I could ask them to help me with the claim. I collected the photos, the rental agreement and other things I could find and told customer service that the car was parked and got hit by someone unknown. I was a bit worried they might say no. They asked me many clear questions like where the car was parked, the rough time, and if anyone was injured. I answered them one by one. I also wondered if this would be too much trouble and if it would take very long. They kept following up with me and a few days later asked if I had received the final charge receipt from the rental company. I sent it when I got it. For me the whole process was mainly preparing documents and waiting for news. After some time they told me that AXA had approved the claim and would pay back the amount that was charged, within the policy limit. I felt very relieved at that moment. My only question then was if the money would really arrive. Soon they confirmed the exact amount and when I saw the reimbursement come through, I felt that all the stress before was finally worth it. Looking back, if I had not added AXA Full Coverage, this damage from someone else hitting my parked car would be fully on me. For a business trip with already high costs, that would be a big pressure. Now I did feel nervous in the middle and I spent some time on the claim, but the loss was covered in the end. For someone like me who often travels for work, this makes the trip much easier on my wallet.

K

Kevin PenjorSouth Korea

I booked my car with QEEQ and chose a Hyundai Avante from Rainbowrent. I picked it up around the afternoon of April 28th 2026 in Jeju and planned to return it on the morning of May 2nd. At first everything was fine. One day while I was driving on the island the tire suddenly had a problem and I had to stop on the side of the road. The wind was strong and I just stood there next to the car not really knowing what to do. I called a tow truck. When the tow truck came the driver worked fast and took the car away. My mind was a bit messy at that time so I only got a small receipt from the tow company. I kept thinking it was lucky that I bought AXA Full Coverage because this tow fee might be very high if I had to pay all of it myself. When I went back to my place I took photos of the receipt but I was still worried that it might not be enough for the claim. Later the customer service team contacted me and said they would help me with the claim and asked me to send all the things I had. I checked my phone and my bag and found that I really only had that one tow receipt and no contract or any other paper with the plate number on it. I even wondered if I should try to call the tow company myself but I was afraid of the language problem. They told me they would ask the rental company for the contract and also reminded me that photos of the tire damage would be helpful. After some days they asked me again if I had any photos of the car damage. I realized I only took pictures of the tire so I sent them the two photos I had. During those days my feelings were a bit mixed. I kept thinking about how helpless I felt waiting by the road for the tow truck and I also kept thinking that if the insurance did not pay because my papers were not complete I would lose a lot of money. I kept checking my messages because I did not want to miss anything. Then they contacted me and asked me to confirm the tow fee amount in US dollars. When I saw that number I felt a big relief because it meant the claim was moving forward. I checked the amount carefully and confirmed it. After that I was told that the claim was being settled. At that moment I really felt that buying AXA Full Coverage was a very good choice because the tow bill alone would have hurt my wallet a lot.

J

Jordan C DinitzSouth Korea

That morning in Busan I was standing by the parking lot with my suitcase. The sea wind was a bit cold and the sun was not very high yet. I saw the big Kia Carnival from GREEN MOTION parked there. Nine seats and only me driving it away. I felt excited but also a little nervous. It was my first time driving such a big car alone in Korea. I talked to myself in my head and said I was glad I picked AXA Full Coverage on QEEQ because if something happened maybe I would not panic too much. When something really happened it was actually the second night. The picture in my mind is still very clear. The street lights were not very bright. I was driving slowly and trying to find a place to turn around. There was a post on the side that I did not really notice. Then I heard a soft thump from the back of the car. My heart jumped right away. I stopped at once and got out to check. At the back bumper there was a scratch and some paint was gone. I stood there with my phone light on it and thought in my head that this might cost a lot of money. At that moment I remembered that I had AXA Full Coverage. I felt a bit calmer. I started to take many photos with my phone from different angles. I also took photos of the plate and the inside and the area around the car. I was talking quietly to myself saying it is better to take more than less. Even with the insurance I still worried because I was in another country. I did not know if it would be very hard to explain everything. If I jump back a little to when I booked the car I saw that this insurance covered damage and theft and also things like glass and tires. Usually the basic full cover at the counter does not always protect those parts. It also said it can cover roadside help and personal accident and lost items and even problems when you get the car late. The limit was up to fifty thousand dollars. I am normally traveling alone so I felt more protection is better. If something goes wrong it is hard for one person to take all the money pressure. So I chose it without thinking too much. Now back to the return day. I brought the car back to Busan a bit earlier like on April eighth in the morning before nine. I parked the car and the GREEN MOTION staff came to check it. I was standing there and saying in my head that I hoped it would not be too bad. He soon saw the scratch on the back bumper of course. He wrote everything on his form and then showed me the repair estimate. When I saw the number I kind of expected it but I still said wow inside my mind because it was more than I thought. I paid the bill right there. When I tapped my card the first thing in my mind was not pain. It was to keep all the papers safe. I told myself that I would ask them for a claim later. So I folded all the receipts and put them carefully in my bag. Then I checked my phone again to make sure I had all the photos. After that I told the story to their customer service in a simple way. I explained what happened and sent the photos and the repair bill and the card slip. The person who talked to me sounded calm. I did not feel like they were trying to push me away. It felt more like they were saying just give us what you have and we will check it. During that time I still worried. I was afraid I missed some detail in the photos. I was also worried there might be some problem where the repair money and the charged money do not match and that would make things more messy. A few days later they asked me to add some details and some more damage files. I sent everything I could find. In my head I kept asking how long this would take. I also told myself that since this is AXA Full Coverage and the range is so clear it should be okay. At one point I felt they were checking with the rental company and maybe the repair side because someone told me that the repair amount and the paid amount seemed different and they needed to confirm. When I heard that I got a bit nervous and also wanted to laugh a little. I said to myself that fixing cars abroad is really confusing. But one thing that made me feel safe was that they still replied to me and did not just disappear. Near the end of April I opened an email and saw that my claim amount was 352.23 euro. I stared at it for a moment and read the number again. I had a small feeling of surprise like so it is already done. The message meant that the claim passed and I would get this money back. I was in my room and I said out loud that this was great and it was finally solved. When I look back at the whole thing I first handled the damage at the counter and paid it myself. Then I gave all the papers and photos to them. The communication was not super fast but it was still okay for me. The most important part is that the money really came back and it was not a tiny amount. Three hundred fifty two point twenty three euro is a lot for someone traveling alone and still kind of like a student in style. I keep thinking that if I did not choose AXA Full Coverage when I booked the car on QEEQ then I would have to pay all of this by myself. Just thinking of that makes me feel a bit scared. Paying a little more for the insurance at the start and then getting a successful claim this time feels very worth it. I was nervous and worried in the middle of the process but at least I knew I had support behind me. For someone driving alone in Korea like me that feeling means a lot.