Dedicated customer serviceI really appreciate their dedicated customer service. The story starts from last October when I rented a Kia Carnival in Seoul, South Korea. The car was in great condition, and the rental process went smoothly. However, after I returned the car in early November as scheduled, I noticed that the $400 deposit had not been refunded. At first, I thought it was just a bank processing delay, but after two months, there was still no sign of the money. I started to feel anxious and decided to contact their customer service for help.
Their customer service was very professional. They listened to my situation carefully and immediately began investigating. A few days later, they informed me that the car rental company had completed the refund at the end of January and provided the relevant proof. I quickly checked my bank account and found that the refund had indeed been processed, but for some reason, it was delayed in showing up. Hearing this news, I finally felt relieved.
Throughout the process, their customer service maintained efficient communication and kept me updated on the progress, which made me feel that the issue was being taken seriously. Although the initial wait made me a bit uneasy, their quick response and professional attitude gave me more trust in QEEQ.
Dedicated customer serviceWhat do you do when your deposit doesn’t come back? That’s the issue I faced after renting a car in Jeju Island, South Korea. I booked through QEEQ, and the deposit was 1650 CNY. After returning the car on October 25, I expected the deposit to be refunded soon. But after two months, it was still missing. I contacted their customer service, and they were incredibly efficient. They quickly reached out to the car rental company, who said the deposit had already been refunded but needed my credit card’s last four digits for verification. After I provided the details, they sent me the proof of refund right away. Soon, I confirmed the money was back in my account. The whole process made me feel really taken care of.
AXA Full CoverageThat day on the streets of Seoul, we were driving the rented Kia Carnival. The kids were chattering excitedly in the back, thrilled about the trip. Suddenly, another car came from the side, and we couldn’t brake in time. The car’s body got a noticeable dent. Although no one was hurt, the scene left me very shaken. We immediately contacted the rental company, and they advised us to take photos of the damage and document everything carefully. For the next few days, I was worried about how much this accident would cost us. Luckily, I had chosen AXA Full Coverage insurance when booking. The insurance not only covered the car damage but also included things not usually covered by standard rental insurance, like glass and tires. After the accident, I submitted all the necessary documents to their customer service, including the rental agreement and damage charge receipts. Since some documents were initially missing, I contacted the rental company to complete them. Throughout the process, they stayed in touch with me, confirming details and guiding me on the next steps. In the end, I opted for the compensation in SGD, and they quickly completed the claim process. This experience made me realize how crucial full insurance is, especially when traveling with kids, as accidents can happen anytime.
AXA Full CoverageI rented a car in Jeju Island, South Korea, but unfortunately, I had a small accident during my trip. I was really nervous because I heard that dealing with car damage abroad could be very troublesome. The car rental company told me I needed to pay about $394 for the damage. I felt a bit overwhelmed, thinking it might ruin my travel budget. Luckily, I had purchased AXA Full Coverage through QEEQ. Their customer service told me I just needed to provide the necessary proof, and they would handle the rest. I quickly submitted the payment receipt and damage photos. They kept following up with the car rental company, confirmed the cost details, and processed the claim promptly. In the end, I received $394 in compensation, which was such a relief. This experience made me realize how wise it was to get comprehensive insurance.
AXA Full CoverageDuring the last few days of my car rental in Korea, I ran into a big problem. The car had a flat tire, and I accidentally scratched the roof. I was really panicked since it was my first time dealing with such a situation abroad. The rental company charged me over $5700 as the deductible, stating it was the final amount with no refunds. I immediately contacted them to start the claim process. Although I had to provide some bills and photos initially, they handled everything quickly. In the end, AXA Full Coverage reimbursed my full loss. This experience made me realize how reassuring it is to have such insurance.
AXA Full CoverageWhat would you do if you had an accident while renting a car? I rented a car in Seoul, South Korea, and everything went smoothly when I picked it up. But on the day before returning it, I accidentally scratched the car. I panicked, thinking this would cost me a lot. Luckily, I had opted for AXA Full Coverage insurance when booking. At the time, it was just for peace of mind, but it turned out to be a lifesaver. When I returned the car, the rental company informed me that the repair cost was 500,000 KRW. That amount was overwhelming, to say the least. Back at the hotel, I immediately contacted their customer service and explained the situation. They quickly started processing my claim. Although I had to provide some photos and invoices, which needed to be resubmitted at one point, they kept following up, which made me feel reassured. In the end, I received 448,875 KRW as compensation, covering almost all the costs. The process had some twists, but the result was worth it. AXA Full Coverage truly saved me, and without it, I would have lost much more.
