That day on the streets of Seoul, we were driving the rented Kia Carnival. The kids were chattering excitedly in the back, thrilled about the trip. Suddenly, another car came from the side, and we couldn’t brake in time. The car’s body got a noticeable dent. Although no one was hurt, the scene left me very shaken. We immediately contacted the rental company, and they advised us to take photos of the damage and document everything carefully. For the next few days, I was worried about how much this accident would cost us. Luckily, I had chosen AXA Full Coverage insurance when booking. The insurance not only covered the car damage but also included things not usually covered by standard rental insurance, like glass and tires. After the accident, I submitted all the necessary documents to their customer service, including the rental agreement and damage charge receipts. Since some documents were initially missing, I contacted the rental company to complete them. Throughout the process, they stayed in touch with me, confirming details and guiding me on the next steps. In the end, I opted for the compensation in SGD, and they quickly completed the claim process. This experience made me realize how crucial full insurance is, especially when traveling with kids, as accidents can happen anytime.
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