Przeczytaj, co nasi klienci mają do powiedzenia o swoim doświadczeniu z naszym zespołem AXA pełnego ubezpieczenia
We just finished our family trip to Finland, and the picturesque Turku left us with unforgettable memories. On January 26, I rented a BMW X1 from SIXT through QEEQ to explore the beautiful region with my family. Everything seemed fine when we returned the car on January 30 as scheduled. However, a few days later, I received an email from the car rental company claiming there was damage to the vehicle and they charged 1300 EUR as the deductible. I was shocked because I noticed nothing wrong when returning the car.
Luckily, I had opted for AXA Full Coverage when booking the car. I immediately forwarded the car rental company’s email and related documents to their customer service team to file a claim. They handled it very professionally, guiding me to submit all the required materials, including photos of the damage and proof of the charges.
While the process required some patience, I felt reassured knowing they were actively following up on my case. Eventually, I received a full reimbursement, and the 1300 EUR was refunded to my account. This was a huge relief, especially considering how stressful such unexpected expenses could have been without insurance.
AXA Full Coverage not only protected my wallet but also gave me peace of mind during the trip. For parents like me traveling with kids, this kind of coverage is truly invaluable.
During my road trip in Iceland, my car got into an accident. I was really panicking because I was traveling alone, and it was a rental car. Repair costs could have been very high. Luckily, I had purchased AXA Full Coverage through QEEQ. It covered vehicle damages and some parts that regular insurances usually don’t, like glass and tires. After the accident, I immediately contacted their support and submitted all the required documents. Honestly, I was worried at first that the claim process might be complicated, but their efficiency surprised me. A few days later, they informed me that the insurance company had approved my claim. In the end, I received EUR 1431.24 back. It made me feel so relieved, especially being far from home. Having this kind of protection was truly important.
Have you ever thought about what would happen if you had a flat tire while driving a rental car abroad? My experience in Italy showed me how important it is to choose good insurance. Last December, I rented a car in Milan and planned to drive to Rome. Everything was going smoothly until one night, the car had a flat tire. I was really worried at that moment, but luckily, I had purchased AXA Full Coverage through QEEQ. The car rental company charged me HKD7115.40 for the repair, and I wondered if I could ever get that money back.
Later, I contacted their customer service and submitted all the required documents. The whole process was not as complicated as I thought. They kept following up, and I just needed to provide some information as requested. In the end, the insurance company reimbursed the full amount of HKD7115.40. I was so relieved and felt that my choice was absolutely right. Although there were some small hurdles during the process, the final result made me very satisfied. Without this insurance, I would have had to cover the cost myself, which would have been quite stressful.
This trip to Italy was supposed to be a long-awaited family holiday, but we had a small accident. Shortly after picking up the car in Palermo, another car hit ours and drove away without stopping. I was really stressed at that moment, especially with kids around, which made things even more complicated. The rental company charged us €1830, which was a significant amount for us. Luckily, I had purchased AXA Full Coverage. Their team guided me through submitting all the necessary documents and kept me updated. Although the process was a bit complicated, the insurance eventually reimbursed the full amount, which was such a relief. This experience made me realize how important it is to have full coverage.
“Dad, what happened to the car?” my child asked from the back seat. Honestly, I was a bit nervous too because our rental car got scratched in a parking lot during our trip in Queenstown, New Zealand. I contacted the rental company right away and then reached out to QEEQ. They told me that since I had purchased AXA Full Coverage, this kind of damage could be claimed. I submitted all the required documents as instructed, and though some details needed clarification, they kept following up. A few weeks later, I received the reimbursement of JPY 198,259, which fully covered my loss. This experience made me realize how valuable full coverage is, especially when traveling with kids. Peace of mind is everything.
That day when we picked up the car in Melbourne, everything seemed perfect. My family was excited because we had planned this trip for so long. But the next day, when we returned the car, we noticed a scratch on the side. It wasn't big, but we were worried it could cause trouble. As expected, the car rental staff checked and said we had to pay 500 AUD for the repair. I felt helpless at that moment, but then I remembered we had purchased AXA Full Coverage through QEEQ. I contacted their customer service and explained the situation. They were very professional and told me I needed to provide some documents, including my driving license, credit card statement, and photos of the damage. It took some time to gather these, but I was glad they kept following up. A few days later, I received the good news that they successfully reimbursed the 500 AUD repair cost. This insurance was incredibly helpful, especially when traveling with kids. It gave me so much peace of mind.
