That day when we picked up the car in Melbourne, everything seemed perfect. My family was excited because we had planned this trip for so long. But the next day, when we returned the car, we noticed a scratch on the side. It wasn't big, but we were worried it could cause trouble. As expected, the car rental staff checked and said we had to pay 500 AUD for the repair. I felt helpless at that moment, but then I remembered we had purchased AXA Full Coverage through QEEQ. I contacted their customer service and explained the situation. They were very professional and told me I needed to provide some documents, including my driving license, credit card statement, and photos of the damage. It took some time to gather these, but I was glad they kept following up. A few days later, I received the good news that they successfully reimbursed the 500 AUD repair cost. This insurance was incredibly helpful, especially when traveling with kids. It gave me so much peace of mind.
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