“Dad, what happened to the car?” my child asked from the back seat. Honestly, I was a bit nervous too because our rental car got scratched in a parking lot during our trip in Queenstown, New Zealand. I contacted the rental company right away and then reached out to QEEQ. They told me that since I had purchased AXA Full Coverage, this kind of damage could be claimed. I submitted all the required documents as instructed, and though some details needed clarification, they kept following up. A few weeks later, I received the reimbursement of JPY 198,259, which fully covered my loss. This experience made me realize how valuable full coverage is, especially when traveling with kids. Peace of mind is everything.
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