AXA Full CoverageWhen I think about my rental in Christchurch in New Zealand, I still feel a bit scared, but I feel more lucky. I booked the car through QEEQ and I was traveling with my kid. When I chose the car I added AXA Full Coverage. I even thought in my head that maybe I would never need it. Later it really helped me.
It was around March 10 at noon when we picked up a Nissan March from Autounion near Christchurch. It was automatic and a small car. For a parent with a kid like me it was easy to drive. The first days were fine. I even laughed in my mind and felt maybe I was too careful to buy such full insurance. Then one day on the way to a supermarket, I turned in a narrow road and did not control the wheel well. The side of the car hit something by the road. I got out and saw a clear scratch on the door. My kid asked me from the back seat if the car was broken. I was very nervous inside but I tried to act calm and said we would fix it later.
On the return day, around the afternoon of March 15, I went to Christchurch a bit early to return the car. The staff checked the car. When he saw the scratch his face changed. He took a paper and told me I needed to pay 1500 NZD as the excess. At that moment I was shocked. This was a lot of money for me. I was already spending a lot with my kid on this trip. I thought in my head that I was going to lose a lot this time.
Then I remembered I had bought AXA Full Coverage. I felt a bit better. I still paid the 1500 NZD to the rental company first. After I left, I contacted their customer service and told them that the rental company charged me 1500 NZD as excess when I returned the car. In my mind I worried it might be very hard and need many documents.
They told me they needed some papers for the damage and the payment proof. What I could do was send them what I had and wait. As a parent with a kid, I really did not want to waste time on long fights and calls. It would ruin my mood and my kid’s mood. After some time they told me they already got files from the rental company and would start the claim. When I heard this, I felt a bit relaxed. It felt like someone was watching this case for me.
Later they contacted me again to confirm the currency. They said the claim amount was in NZD and asked me to confirm how I would receive the money. Normally I am not very careful with this kind of detail, but I knew this was real money. I checked the email carefully and replied. Those days I was taking care of my kid and sometimes I suddenly thought about this case. I worried that maybe I would not get paid in the end.
After a while they told me the claim was approved and I would get the money back as they said. At that moment I only had one clear feeling. I was really glad that I bought AXA Full Coverage. When the rental company charged me 1500 NZD, my heart sank. It felt like my whole budget for this trip was broken. Now I could get the money back. It was like this sudden accident got covered and my pressure became much lower.
As a parent traveling with a kid, I already need to think about food, sleep and fun for the child and also focus on driving safe. This accident showed me what full coverage really means. It is not just some words on a page. When you really have damage and the rental company takes a big excess, this insurance can help you get the money back. When I think about my feelings in those days, from the worry when I saw the scratch, to the pain when I paid the excess, and then to the relief when the claim was done, the whole line is connected to this insurance.
Now when I look back at my Christchurch rental, I keep telling myself that next time I rent a car with my kid, I will still choose insurance like AXA Full Coverage that covers damage, glass, tires and also pays back this kind of excess. For me this time it was not some useless extra. It really helped me avoid a big loss. QEEQ gave me the chance to pick this insurance at the start, so later all these things could return to a normal track.
Price Drop ProtectorHave you ever seen money suddenly go back to your card and feel like you just made a small profit for no reason? That is how I felt when I saw a message on my phone saying my car rental got cheaper and the price difference was already sent back to me. I stared at it for a moment and then I remembered the extra service I picked when I booked, something called Price Drop Protector.
When I first booked the car I was actually pretty nervous. I will travel alone to Christchurch in New Zealand and I need a car for several days. My budget is quite important to me. I found a car I liked on QEEQ and locked in a price. In my head I kept thinking that if the price went down later I would just lose that money. I saw the option for Price Drop Protector. It said if the price dropped they would auto rebook and send back the difference. I clicked it, but I did not think too much. I just felt it might give me some safety.
One day I checked my card record and I saw an amount that came back. I checked carefully and it matched the price difference for this rental. At that moment I felt pretty excited. It was like I did nothing extra and suddenly I had a few hundred MYR more to use. I started to plan what I could do with it. Maybe I could eat better in Christchurch or buy some small gifts. My budget was not so tight anymore and I felt more relaxed inside.
When I look back this whole thing is quite friendly for someone who travels alone like me. I am always afraid I cannot catch the best time to book a car. They just watched the price for me. When it went lower they rebooked it and sent the extra money back. For me the process was just a normal booking and later a surprise refund. It felt like a small gift before my trip and it made me feel that this choice was really worth it.
Price Drop ProtectorI have to complain a bit first. My flight and hotel for this business trip already used a lot of my budget. I thought renting a car in Auckland New Zealand would be another big cost. A small car like a Toyota Yaris is enough for my business schedule but the price at first still hurt a little. I booked it on QEEQ and I chose it because of their Price Drop Protector. I just thought if it can save me some money that would be nice.
After I placed the booking I stopped thinking about it. I was busy with meetings and fixing slides every day. I had no time to check prices again and again. A few days later I was in the office checking some trip details. I saw a new email about my rental car. I first thought something went wrong with my booking and my heart dropped a bit. I opened it and saw that they had rebooked my car at a cheaper price and the message said the price difference was already refunded to me.
In that moment I pictured my trip. Late April I fly into Auckland. I go to pick up the car in the early morning around seven. Same Toyota Yaris with Discount Car Rentals. Same days for pickup and return. Same plan for my meetings. One version is the old price. The other version is this new cheaper price. The car did not change. Only my cost changed. The refund was not a tiny number. When I looked at the amount in JPY it was very clear. It felt like I suddenly got extra budget for a nice business dinner.
The best part is that I did nothing. I did not need to argue with anyone. I did not need to watch the price every day. When I checked my booking details again there was already a new order number and the dates were still around the same days. I just felt my budget became lighter and easier to manage. For someone who travels for work a lot this kind of easy saving feels rare. It is like someone is watching your wallet for you.
Later I talked with a coworker about my Auckland car plan. I specially mentioned this function. I said I first thought it was just a fancy service name but it really worked and sent the difference back to me. For a business traveler like me who is always in a rush but still has to care about costs this kind of automatic money saving fits me very well.
Price Drop ProtectorThat day I was sitting at home with my phone planning my summer trip to New Zealand and my first stop was Auckland. When I booked the car I was a bit nervous. I had never driven by myself in another country and I was also worried about crazy prices. I booked through QEEQ and chose a Toyota Aqua from Mint Rentals. I planned to pick it up in Auckland around two thirty in the afternoon on July 9th 2026 and return it on July 16th in the afternoon too. I kept repeating the time and date in my head because I was scared I would mess it up. After I placed the order I just closed the page. In my mind I said to myself it should be fine now. A little later I suddenly saw a new email in my inbox. The title talked about price change or something. I thought it was some random ad and I almost deleted it. When I opened it I saw it was an update about my booking. For a second I got really tense. I thought maybe I had to pay more money now. Then I read more and found out it was actually about the Price Drop Protector service I picked. In simple words if the price went down after I booked they would book the same thing again at the lower price and give the difference back to me. To be honest when I clicked it during booking I did not think too much. I just felt it was there anyway and it did not cost much. I took it like a small safety thing and I did not really expect it to work. In the email they said that for the same car and same rental period the price was now cheaper than the price I paid. They already helped me make a new booking and I got back a bit more than sixteen New Zealand dollars. When I saw the number on the bill my first thought was that I earned money for doing nothing. I felt pretty happy. It was like someone just gave me a small gift. Then I logged in to check the new booking details. The pickup place was still in Auckland and the time was still in the afternoon just around one day later than my first plan. It was still totally okay for me to adjust. The car was still a Toyota Aqua same car group. My trip plan almost did not change. I just moved my schedule on my note one day back. I did a quick calculation in my head. Sixteen New Zealand dollars is not a huge amount for a whole trip but for a student like me it means a few more coffees or one more simple meal in Auckland. The main thing was I did not have to fight with any staff or write long messages to ask for a refund. They just found the lower price and fixed it for me. I sat in front of my computer looking at the line that showed the price difference and I felt kind of proud. I even showed off to my friend and told him my car booking can drop in price by itself and then send money back to me. At first he did not believe it. He thought there might be some trick later like random extra fees. I sent him screenshots of the old and new price. It was clear that the new total was lower and there were no strange new items. It felt like someone was watching the market price for me and every time it went down they tapped me on the shoulder and said hey you can pay less now. During this whole thing I basically did nothing. I did not check different websites again and again. I did not sit there refreshing the price every day. I just booked once and then went back to my normal life. After they handled everything they just told me I had saved money. For me as a user that felt pretty cool. I started to think that if I can always have this Price Drop Protector service when I book cars then I do not need to struggle about booking now or waiting for a better price. I always worry that if I book early I lose money and if I wait there will be no cars left. This time my stress was much lower. My budget for New Zealand was already tight with flight hotel and gas. Saving some money on the car even if it was just a small amount made me feel more relaxed. For an overseas traveler like me that kind of detail really matters. It made me feel like someone was helping me guard my wallet while I was getting ready for my drive in Auckland.
AXA Full CoverageAt first my memory of this rental was pretty good. I booked a car in Auckland through QEEQ. It was an Apex car. I picked it up around the evening of January 30 and dropped it off around noon on February 16. The car drove fine. Then one day there was an accident and my mood went straight down.
After everything at the scene was handled the rental desk charged a big amount on my card. I saw the slip with a few thousand NZD and my head went blank. I kept thinking how much money I was going to lose and if this trip would just burn my whole budget.
That was the moment I really felt lucky that I bought AXA Full Coverage. Without it there was no way I could handle such a high excess with my student level budget. When I got back I wrote down what happened in the accident and kept all the receipts and photos. Then I contacted customer service and said the rental company had already taken the money and I wanted to make a claim. I was not very sure about it. I worried it would be super annoying or they would just say it was not covered.
For a while it was all about sending more documents. Sometimes I was slow and only looked for files when I remembered it. Every time I saw that card slip in my photos I felt nervous again. They reminded me what was still missing. I checked my email and my phone gallery and sent the car damage photos and the payment details from the rental company. The total amount was even higher than I first thought. It was the excess plus some fee. The number hit me again but now I only hoped the claim would be approved soon.
Later the insurance side needed to confirm the currency and some photos. I explained the details as clear as I could and also said I was coming from Australia and I hoped the payout could be in AUD so it was easier for me to plan my money. Those days I was going to school and also checking my email all the time. Every new mail I opened it first to see if there was any update about the claim.
When they told me AXA had approved the claim and would pay based on the real loss I finally let out a big breath. I remembered how I felt when that large amount was charged and it was really from full panic to feeling saved because the insurance was there. I do not want to have another accident like this again. But this time AXA Full Coverage really stood in front of the worst part and stopped my bank account from turning into a big hole.
Dedicated customer serviceWhen you travel alone the worst thing is when something goes wrong and you do not know who will really help you. I went to Auckland in New Zealand and booked a car with QEEQ. I picked up a Toyota Corolla hatchback from Yes Rentals around the morning of March 13 and I returned it very late the next night. At the counter everything looked normal. The car was clean and the staff gave me the keys. I felt pretty happy and free.
The real problem started when I drove toward Rotorua. That day the sun was very strong. I turned on the air conditioner and tried to change the fan and the temperature. The wind was never cold. It was just warm air blowing around in the car. I had to open all the windows. The wind was so loud and it was still very hot inside. I was driving alone on roads I did not know very well. I started to feel a bit dizzy and I kept thinking that I might get heatstroke if this kept going.
I also tried every USB port in the car. I changed cables many times. My phone still could not charge. When you travel alone your phone and your map are very important. I watched my battery go down and I became more and more nervous. On that road I was half watching the traffic and half counting how long my phone could stay on. My mood changed from feeling excited about the trip to feeling unlucky and stressed.
I contacted the rental company first. They only said they received my message and then they stopped replying. I was in a foreign country and I did not want to waste all my time waiting. That night when I reached my place I was very tired and also upset. I really wanted someone to listen to the whole story and take it seriously.
So I reached out to the platform support. From the first time I explained the problem I could feel that one person was always following my case. When I came back to talk again they already knew my order. They knew I had trouble with the weak air conditioner and the USB ports that did not work. They also knew I was alone in a hot volcanic area and almost felt sick in the car.
During the next days I shared more details about what happened. I also sent the video that showed the air conditioner problem. I was worried this thing would be very slow or that I would only get a very small refund in the end. Still I felt a bit calm because every time there was some new progress they told me. They explained what the rental company said and what they were trying to get for me. I did not have to sit there and guess.
When the rental company first wanted to refund only a small part I felt it was not fair at all. My experience in that heat was much worse than that. At that time they did not just ask me to fight with the rental company by myself. They kept talking with the rental side for me. I could feel that someone was standing with me. They sent my feelings and my facts back to the rental company again and again.
After that they brought me a plan that gave back most of the money. They asked if this worked for me. When I saw the amount I finally felt that my bad experience was at least taken seriously. I did not feel like I was left alone in the dark anymore.
For a solo traveler like me the problem with the car was really annoying. What scares me more is when nobody listens or cares. On this trip the car itself was not good but the way the support followed my problem made a big difference. Every time I contacted them they already knew the latest step and they explained the next step in simple words.
When I think back I believe that if it was only me talking to the rental company I would give up early and lose a lot of money. Because there was this kind of dedicated customer service that kept an eye on my case I could hold on and finish the process. For someone driving alone around New Zealand this feeling of being watched over and looked after is very important.
