My problem was very simple. I needed an invoice that I could use for my company tax. This trip was for business. I arrived in Dunedin around June 28 and picked up a Kia Carnival from ACE Rental Cars the next morning. I returned the car on about July 3 in the afternoon. The car part was fine. What made me a bit nervous was my company finance team asking again and again for the invoice. I felt a bit stressed. I thought maybe I would need to contact someone in New Zealand again. I sent an email to them and asked myself one question. Will they reply very slowly. Someone reached out to me quite soon. The person spoke in a calm way and first checked my company name and my email. I answered one by one. They also repeated each item to make sure it was correct. It felt like we were doing a small Q and A together and I felt much more relaxed. Then I asked another question. Where do I actually get this invoice. They told me that I could download the receipt from my order page and that I could add my company details and tax number there. It sounded easy but without this clear direction I think I would click around the website for a long time. In that moment I felt that this was all I needed. During the whole process I asked one question and they answered one question. I did not feel they were pushing me away. I felt that someone was watching my small problem and helping me close this business trip step by step. It was only about one invoice but I really felt they took care of my needs. For someone who travels for work a lot this is very important. QEEQ left a strong and good memory for me here.
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