I really appreciate their dedicated customer service. The story starts from last October when I rented a Kia Carnival in Seoul, South Korea. The car was in great condition, and the rental process went smoothly. However, after I returned the car in early November as scheduled, I noticed that the $400 deposit had not been refunded. At first, I thought it was just a bank processing delay, but after two months, there was still no sign of the money. I started to feel anxious and decided to contact their customer service for help. Their customer service was very professional. They listened to my situation carefully and immediately began investigating. A few days later, they informed me that the car rental company had completed the refund at the end of January and provided the relevant proof. I quickly checked my bank account and found that the refund had indeed been processed, but for some reason, it was delayed in showing up. Hearing this news, I finally felt relieved. Throughout the process, their customer service maintained efficient communication and kept me updated on the progress, which made me feel that the issue was being taken seriously. Although the initial wait made me a bit uneasy, their quick response and professional attitude gave me more trust in QEEQ.
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