It really started off as a nightmare. When I arrived at Vienna airport with my two kids to pick up the car, I was told the car I booked wasn’t ready yet. The counter staff said there was a system issue and the car was still being cleaned. My kids were already whining for snacks, and I was on the verge of losing it. Just when I thought things couldn’t get worse, the customer service team from QEEQ reached out to me. They quickly understood the situation and assured me they would handle it as soon as possible. Honestly, I was a bit skeptical at first because this sounded like a big mess. But to my surprise, they resolved it quite fast. About 20 minutes later, the counter informed me that the car was ready. Although it took some extra time, the whole process went smoothly in the end. What impressed me the most was how the customer service team kept following up and even called to confirm if I had received the car without issues. This level of care made me feel really supported. Traveling with kids is always stressful, and unexpected problems are my worst fear, but their service made the experience much more reassuring.
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