Dedicated customer serviceIt really started off as a nightmare. When I arrived at Vienna airport with my two kids to pick up the car, I was told the car I booked wasn’t ready yet. The counter staff said there was a system issue and the car was still being cleaned. My kids were already whining for snacks, and I was on the verge of losing it. Just when I thought things couldn’t get worse, the customer service team from QEEQ reached out to me. They quickly understood the situation and assured me they would handle it as soon as possible. Honestly, I was a bit skeptical at first because this sounded like a big mess. But to my surprise, they resolved it quite fast. About 20 minutes later, the counter informed me that the car was ready. Although it took some extra time, the whole process went smoothly in the end. What impressed me the most was how the customer service team kept following up and even called to confirm if I had received the car without issues. This level of care made me feel really supported. Traveling with kids is always stressful, and unexpected problems are my worst fear, but their service made the experience much more reassuring.
Price Drop ProtectorI remember that morning while planning my business trip to Austria, I suddenly got a notification from QEEQ. They informed me that my car rental booking was rebooked due to a price drop, and the difference was refunded to me. Honestly, I was a bit surprised because I hadn’t actively checked for a lower price. Then I looked at the amount—6.57 EUR saved! It’s not a huge amount, but the feeling of “free money” was just amazing. Imagine if every business trip could save money like this automatically—it would be so nice! With this Price Drop Protector service, I felt well taken care of, saving both money and effort.
One-Dollar FreezeI still remember the day I was browsing car rental websites and came across QEEQ's One-Dollar Freeze service. It only required $1 to book the car, and the rest would be charged automatically before the rental started, with no interest at all. That was perfect for me! I chose a Toyota Aygo, and when I confirmed the booking, only $1 was taken from my card. This flexible payment option made everything stress-free, and it barely used up my credit card limit. The whole process was smooth and quick, truly a pleasant experience.
Dedicated customer serviceAt first, I was a bit frustrated because my plans got messed up due to a flight cancellation. I originally planned to pick up the car in Salzburg, Austria, and return it in Zurich, Switzerland. But because of the flight issue, I had to change it to pick up and return at the same location. This caused some billing confusion. I noticed that the car rental bill didn’t include the one-way fee, but the amount I paid to the platform did. I felt confused, so I contacted their customer service. They responded quickly and assured me they would follow up on the issue. After communicating with the car rental company, they confirmed the refund and informed me. I think they handled it very efficiently and made me feel cared for. Although it was a bit troublesome at first, the problem was resolved smoothly in the end.
Price Drop ProtectorA few days ago, I noticed that the price of my car rental dropped! I thought, 'Do I need to cancel and rebook myself?' But when I checked my QEEQ account, they had already rebooked the lower-priced order for me and refunded $3.43. It saved me a bit of money, and I felt this service was really thoughtful. Honestly, I didn’t even know about the 'Price Drop Protector' feature before. It automatically monitors prices and rebooks when there’s a drop. What a pleasant surprise!
One-Dollar FreezeI booked a car on QEEQ, and I only had to pay $1 to secure the reservation. This was incredibly convenient for me because, as a business traveler, my schedule is often tight, and I sometimes need flexibility with my credit card limits. This service made everything stress-free, as I didn’t have to pay the full amount upfront, and there was no interest at all. A few days later, the system automatically deducted the remaining balance, and my booking was confirmed without any issues. The whole process was simple, and I didn’t encounter any problems. This flexible payment option really felt thoughtful, especially when it comes to managing budgets—it was a huge help.
