“Why is it still not back” That was the first thing I said to my phone in the hotel. I had already returned the car in Vienna a few days before that maybe around the night of April 21. I still remembered dropping off the Jeep Avenger at the airport leaving the key in the box and pulling my suitcase away. Everything felt smooth. Then I sat on the bed thinking about driving through Vienna at night with that automatic car and I opened my credit card bill. The 499 EUR deposit was still there. No sign that it was released. My heart got a bit nervous. I sent them a message. I explained the situation and sent a screenshot of my bill. I thought the reply would be slow and very standard. It was not like that. Someone replied quite fast and said they would check it for me. In the next days I checked my bill almost every day. Every time I saw the 499 EUR still sitting there I felt a bit annoyed and I sent a short message again. Like saying it is still not back. The same person kept talking to me. It felt like one person was really following my case. They explained to me in simple words that the deposit and the damage charge were taken separately. For the damage they told me they already started the claim and asked me which currency I wanted. I chose GBP. They passed this to the insurance side. The claim went through quite fast. They told me it was successful and asked if I had any questions. The deposit part was harder. They said they were checking with the rental company and that the company would not hold the deposit for too long. They asked me to wait a bit more. I was still worried. For a young person 499 EUR is not a small amount. I kept thinking what if it never comes back. Every time I asked again I still got a quick answer. It did not feel lazy. It felt like someone was really watching my case from the damage to the claim to the currency choice and then to the deposit check. One time I was standing on the street checking my phone. I saw the message about the claim being paid. A tram passed by with a small bell sound. I suddenly felt that all the messages and document checks were worth it. In this whole thing the strongest feeling was that I was not left alone to just wait. There was always someone turning the complicated stuff into simple words for me and telling me step by step what stage we were at. All of this started from my booking on QEEQ so这次经历让我对他们的服务印象挺深。
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