I have to say, I was a bit disappointed at first with this car rental experience. A few days after returning the car, I noticed a charge of $66.78, which included fuel and e-toll fees. I clearly remembered returning the car with the tank almost full, but the rental company claimed the fuel level was 0.2 gallons less than when I picked it up. I felt very confused and frustrated, so I reached out to their customer support. The customer service team responded quickly and followed up on my issue throughout. They explained my situation to the rental company and even requested additional proof from them. Although the rental company initially insisted their charge was valid, the customer service team kept pushing for a resolution, even suggesting I provide more evidence like fuel receipts or photos. Finally, the rental company agreed to refund the charge. While the process was a bit complicated, I really appreciated their patience and help. Without their support, I probably wouldn’t have been able to resolve this issue.
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