Price Drop ProtectorI want to start with my feeling. On this New York rental I suddenly paid less than I first thought. Later I found out it was because Price Drop Protector helped me in the background. I flew from Israel to New York as an overseas visitor and I was a bit worried about my budget. When I saw the final price was cheaper I felt a lot more relaxed.
Around July 13 in the afternoon I checked my trip again and I took another look at my car booking. I saw that the same Chevrolet Equinox in New York pick up and New York drop off was now cheaper. The rental company was still Avis and the group was still automatic SFAR with four doors and five seats. At first I thought I made a mistake. I compared the numbers a few times and the total was really lower by quite a lot of shekels.
I was a bit nervous at that moment. I was scared it was some kind of system error and that the counter in New York would not give me the car. Then I looked at the booking details more carefully and I understood it was Price Drop Protector working. I did nothing. They found the price drop by themselves and then they rebooked it to the cheaper price and gave me back the difference. I sat at my desk and did some quick math. It was more than seventy shekels. For someone like me who travels with a kind of student style budget this amount really matters. It means one more meal or some small gift.
On July 15 in the afternoon when I went to pick up the car in New York I still had a small worry. I was afraid the price on the contract would be different. The staff at the Avis counter just processed my rental like normal and the price on the papers was the lower one. When I walked out with the keys I finally felt safe.
I drove the Equinox out of the lot and looked again at the contract. In my head I kept thinking that if I booked somewhere else I would never know the price went down. During the whole time I did not keep checking prices or fight with the rental company. I just booked ahead and waited for my trip. Then I saw they already saved money for me. As an overseas visitor in the US who does not know the rules so well it felt like someone quietly took care of me.
Price Drop ProtectorAt first my strongest feeling about this rental was not the car, it was saving money. I booked the car through QEEQ. My main idea was just to have a nice SUV to drive from Oakland to Los Angeles. I did not expect that the thing I remember most would be their Price Drop Protector.
That day I was at home using my phone. I chose Oakland airport pick up around noon on July sixteenth. The rental company was Alamo and the car group was a Nissan Rogue or similar SUV. I checked the price and it looked okay, so I placed the booking and went back to my other stuff. After a while I opened my email and booking again. I saw a new message that said my reservation was updated. I thought maybe I clicked something wrong.
I opened it and saw that they made a new booking for me. It said the price for the same car went down and they refunded the difference. I was a bit confused and I read it a few times. Then I understood that I did nothing and still got extra money back. The amount was shown in ILS. When I changed it in my head it was not a small number. It was enough for a few good meals in the US. At that moment my feeling for this service went very high. I felt kind of excited and also felt like someone took care of me.
Later I realized this was the Price Drop Protector that I ticked when I booked. At that time I just thought one more protection is fine. I did not think it would really work. The whole process was automatic. I did not call anyone and I did not send any message. No one from customer service came to talk to me. Still the money went back to me. I only saw that my order number changed and the new booking was confirmed. The pick up place and time stayed the same. I still went to the Alamo counter at Oakland airport around noon. The drop off was still a few days later in Los Angeles around one in the afternoon.
What made me feel relaxed was that I did not need to watch the price every day. I did not need to struggle about the best moment to book. They checked it for me. When the price became lower than when I first booked they locked the better price and gave me the difference. I am a young person still in school and I care a lot about my budget. This feeling of suddenly having extra money is really nice. My first thought was that I could use this money to buy some gifts or small souvenirs for my friends.
On the day of departure I arrived at Oakland airport and went to the Alamo counter as planned. The staff looked at my confirmation and started the paperwork. I was standing there and thinking that it was the same car and same time and same route. Because of Price Drop Protector my real cost was lower than before. I could hear cars moving in the parking lot outside. Inside my heart there was a small happy feeling like I kind of won something.
Later I drove the Nissan Rogue on the highway in California. The sun was bright and the inside of the car was quiet. A few times I thought again about the auto rebooking. Before this I always felt that getting a price difference back was hard. You need to apply for it and maybe argue and many times it fails. This time I did not even open my mouth and I did not need to talk with the rental counter about money. The refund already came. This made me trust their platform much more.
A few days later I reached Los Angeles and went to return the car. The process was smooth. I parked the car and the staff checked it and said it was fine. When I handed over the key I looked back at the whole rental. From the moment I booked at home to the moment I saw the lower price and to the pick up and drop off everything was smooth. The most special part was that Price Drop Protector helped me spend less without any work from me. For someone like me who needs to plan every expense this kind of service that does not bother you but still saves you money is a big plus. QEEQ for me this time felt like they worked in the background so I could just enjoy the result.
Dedicated customer serviceWhen I first saw my credit card bill I felt pretty bad. I booked my car through QEEQ and picked up a Budget Kia Rio in Orlando around the evening of June 1. It was a small automatic car and it felt okay for someone like me who was visiting from another country. At the airport counter there were quite a lot of people. The staff asked me to sign on a tablet. I just followed their steps and tapped and signed a few times. I did not really read every line. I only wanted to get the car and leave as soon as possible. The car was clean and the fuel gauge was full. I told myself I must keep it that way and return it with a full tank. Time passed fast. About two weeks later around the evening of June 15 I drove the car back to the return spot in Orlando. The staff walked around the car and checked it. I looked at the fuel gauge again. It was still full. They gave me a return slip and the fuel line on it also showed full. I felt safe at that moment so I left with my bags and went to catch my next plan. The real problem came up after I went back home. One day I checked my credit card and saw a fuel charge from the rental company. My first thought was that maybe I had made some mistake. But then I remembered the full fuel gauge and the return slip that said full fuel. I felt it was not fair. I contacted the customer service team and told them what happened. I sent them a photo of my return slip too. In my head I kept replaying the moment at the counter. I tried to remember if anyone told me about some fuel option but I really had no clear memory of it. Later the support team told me that in the rental contract from the car company it showed that I had added a prepaid fuel option. So the company charged me in that way. I was very confused because in my memory I only signed on the tablet and did not notice this option at all. I told them I did not plan to buy prepaid fuel and I really filled the tank by myself and returned the car full. In the next days they kept talking with the rental company and shared updates with me. At one point they explained that because I did not have a fuel receipt or a photo of the full fuel gauge at the time of return it was very hard to get a full refund of the fuel charge. When I heard that I felt a bit helpless. I could only blame myself for not taking a photo of the gauge. One thing that surprised me was that they did not just say there was nothing they could do. They checked the contract and my signed record again and explained what was written there. During this time I was a bit emotional because I felt I was charged too much but they spoke in a calm way and did not push the problem back to me. In the end the rental company still refused to refund the fuel fee and the contract was clear. At that moment I was ready to just accept the loss. Then the support team told me that even though the car company would not refund anything they could give me a small fast compensation in GBP as a way to say sorry for my bad experience. I felt more relaxed when I heard that. The money was not the perfect result I wanted but I felt someone was on my side and they tried to cover part of my loss. When I look back I know the main problem came from me not reading every point on the electronic contract at the counter. But without this kind of one to one follow up service I think I would only hear one answer that I had signed and that was it. Now when I see that fuel fee I still feel a bit upset but I also know they tried their best and gave me compensation so I do not feel so angry. For someone like me who does not rent cars in the United States very often this whole thing taught me to check fuel options carefully at the counter next time and also that I can ask them to follow my case instead of worrying by myself.
Dedicated customer serviceI will start with the result. My billing problem is still not a perfect story. But what really stayed in my mind is that there was one person who kept following my case. Almost every time I sent an email, the reply came from the same support person. In my head I was like oh it is him again. He still remembers me.
This all started when I went alone to Boston for work around late May. I booked an Alamo car through QEEQ. I picked up the car around May twenty third and returned it in early June. On the return day I first used my personal credit card to pay the part of the rental at the counter. Then I changed my mind and asked the staff to charge the company card of our legal person instead. I thought this would be easier for expense claim. On my bill I saw that the charge on my personal card was refunded around mid June, so I thought it was all good.
A few days later I checked my bank records and saw that my personal card was charged again in late June. It was a big amount. When I changed it to my currency it was more than six thousand. I was really shocked. I only had one thought in my mind. Why is it charged again. I already used the company card right. I then checked the records of the company card and found that this card was already closed by the company. I got even more confused. I started to think maybe the company card did not work so the system charged my personal card again.
I called my bank first. The bank could only show me the charge and refund on my personal card. For the company card there was almost nothing clear, because the card was already canceled. So in my hand I only had proof that my own card was charged, then refunded, then charged again. I did not have any paper that could show the company card was also charged. I felt a bit lost because it was my whole balance and it was gone.
At this point I contacted their support team. To be honest I thought they would just tell me to talk to the car company. But they did not do that. The person on email was very patient. He asked me to explain the whole story again and asked me to send all the screenshots I had. At that moment I felt a little tired inside because I had already sent these to the bank. But I also knew this was the only thing I could do so I put them together one more time.
I sent the screenshots of my first payment on the personal card, the refund, and the second charge. I wrote down the dates and the amounts. The reply came back soon. They told me they had contacted the car rental company and asked about this unknown fee. At that moment I felt I was not fighting alone with the rental company. I felt someone was speaking for me. They also sent me updates saying the rental company still did not answer or that they had sent another reminder. I could feel that someone was watching this case and did not forget it.
Of course there was a real problem. I still could not show any proof that the company card payment was successful. This made the case very hard. The support person also told me that without proof that both cards were charged they could not fully prove to the rental company that it was a double charge. I felt a bit down when I read that. In my head I kept thinking if only that company card was not closed I could easily print out the record.
They suggested I talk again to the bank to confirm if the company card had ever been charged. If yes I should send both records to them and then they could try to push the case higher. I had already asked once but I still tried one more time. The whole process was not easy. But I could feel that this was not just some copy paste answer. Someone was really reading my emails and trying to go as far as they could with the proof I had.
Right now there is still no big happy twist. There is no magic email that all the money is back. But for me the big difference is that I was not left alone with a cold system. There was this one person who kept catching my questions. Every time I saw the same name in the email I knew someone still remembered this small customer from Korea who rented an Alamo car in Boston.
Maybe for them this was just a normal case. For me during the time when the money was taken and I could not see any company card record it was a very helpless feeling. Because of this one to one follow up experience I did not just give up in the middle or think that nobody cared. Even if things did not end exactly how I wanted I still want to write this down. For other people who have a similar bill problem at least you know you do not have to face it fully alone.
Dedicated customer serviceIf not for that strange toll fee at the end, I would just say this booking with QEEQ was a normal trip story. A few days after I returned the car, I checked my credit card and saw a charge of about 205 dollars. I was really shocked. I clearly remember I rented a Ford Explorer from Avis in Orlando, automatic seven seater. I picked up the car around the evening on June 19 and dropped it off around noon on July 2. During the whole time I used the Visitor Toll App on my phone and paid every toll by myself. I thought I was very careful. So this new charge just felt like it came from nowhere.
At the beginning I was really angry. In my head I was saying this service is terrible and I felt someone just added some random fee on me. I first talked to my credit card company. Then I remembered I booked through QEEQ so I went to contact their support. I expected some cold automatic reply. It was not like that. Very soon one person started to follow my case and it was the same person the whole time. In the next days this person kept contacting me. I explained again and again that when I picked up the car I already told the Avis counter staff I would use Visitor Toll to pay tolls by myself and I did not need any extra toll service.
The person who followed my case was actually very patient. I have to admit in the beginning my mood was bad and my words were a bit sharp. This person still tried to understand my situation. After they asked me some details they told me this money was a toll related fee from the rental company and they would talk to the rental company for me. In my heart I did not really trust this. I thought it would just be one sentence where they say they will help and then nothing happens.
After some time they contacted me again and said the rental company only gave them one signed contract. In that contract the toll service was checked and the rental company used that to say they would not refund. When I heard this I got angry again. In my mind I was shouting that I clearly talked with the staff so why did they still tick that option. I kept asking why the rental company added this extra service and they were honest and said they did not know what the staff did at the counter and they could only argue based on the contract.
To be honest this part made me very disappointed. From my side it just felt like I never agreed but still paid. I even said that if the rental company did not refund then they should refund. I know this sounds a bit strong but as a customer this is just how it feels. The person who followed my case did not argue with me. They slowly explained that the money was not charged by them but they would still help me to appeal and they also sent me the rental company website feedback link and the store phone number so that I could also complain if I wanted.
We talked many times during those days. I even said I would never use them again. At that moment I just wanted someone to fix the problem for me even if I knew in my head that it was not so easy. The person stayed calm and tried to comfort me. They always told me the new progress. They said the rental company still refused to refund and they were also checking inside their own side what they could do.
Later on in one call they told me they had already sent my case to their manager. They said they could give me a maximum compensation of about 100 dollars and asked me if I could accept that. In that moment my mood changed a bit. At first of course I wanted the full 205 dollars back. After I calmed down I started to think more. I am not living in the United States and fighting with a rental company in another country is not easy. I was not sure if I could win everything. They were willing to use their own money to cover about half for me and that showed me they really tried.
I shared my thoughts again. I explained that I never asked for this service and told them why this money was a big problem for me. I said this US trip already used most of my budget and this extra fee gave me a lot of pressure. The person listened and said they understood how I felt. They confirmed the amount again and asked if I had any problem with it. I thought for a while and then I agreed.
If we look only at the result, this story is a bit messy. I still believe the rental company did something wrong. They had a box ticked in the contract but they did not explain clearly at the counter. I was a visitor from the UK coming to the US. It was my first time driving in Orlando with this kind of electronic toll system. I was already quite nervous. At pick up I even told the staff I would use the app to pay. In the end I still got charged for something I did not plan to buy. This feeling of having no control is really not nice.
But when I think about their support, it is hard for me to say everything was bad. The person who followed my case did not disappear. They were not like a robot that talks once and is gone. They remembered what I said before. Every time we talked they did a short recap so I did not need to repeat my story again and again. Even when the rental company kept a hard position they still gave me a middle solution so I did not become a complete loser in this situation.
Maybe if the rental company agreed to refund everything this would be a very different story. From the view of an overseas visitor, having one person following my problem from start to finish and knocking on that far and cold door for me gave me a special feeling. I felt someone was on my side during those bad days. Even if I was still complaining with my mouth, inside I could feel that difference.
Price Drop ProtectorAt first I just wanted to save some budget, so when I booked a car for my New York business trip on QEEQ I watched the price very carefully. That day I chose to pick up the car around the morning of August 2 and return it around the morning of August 19. It was a seven seat car from Avis so I could also drive some coworkers if needed. After I booked, I kept thinking, what if the price drops later and I pay more than I should. Then I saw my order had Price Drop Protector and I got curious. Will it really save me money. A little later I got a payment notice and an email that said my booking was confirmed again at a lower price and the difference was refunded to me. I just had one question in my head. I did nothing and somehow I got extra money back. I checked the numbers and it was more than fifty dollars cheaper than before. For a business trip this means a few more coffees for the team. I asked myself again. Was this process hard. Actually it was super easy. I did not refresh prices all the time and I did not compare many sites. I just finished one normal booking. When their system saw the price go down it changed my booking to the new cheaper one and sent the price difference back to my card. I only needed to focus on my schedule and they handled the rest. When I think about the past I used to worry that I book today and the price is lower tomorrow so I waited and felt stressed. Now with this service I can just lock the car first and I am not afraid of a later discount. It feels nice like I earn money for free. It is like a safety net so I can keep my time and energy for my real work tasks.
