Dedicated customer serviceMy story really started when I checked my credit card bill at home. I was sitting at the table, my kid was drawing next to me, and I was going through all the costs from our trip to Fuerteventura in Spain. I suddenly saw an extra charge of 79.17 EUR linked to the car rental. I frowned and said quietly to myself, this looks wrong. My kid looked up and asked, mom what happened. I just smiled and said, maybe someone counted our fuel money in a strange way.
Right away I remembered the day we returned the car. It was one evening near the end of June, a bit later than the real date, around June twenty seventh. The wind on the island felt so nice. We were driving the Peugeot 2008 back to the return point. I had booked it on QEEQ a few days before. We picked it up at Fuerteventura airport around noon on June nineteenth or so. My kid was super excited when we got the car and kept saying the car looked like one from a movie. Those days we almost went everywhere with this car and in my head there was one rule. Do not forget to fill the tank before we return it.
Before going to the car rental lot I made a small detour to the petrol station. My kid asked from the back seat, mom why do you have to make it full. I said, because we should be responsible when we rent a car. He watched the fuel gauge go up to full and said proudly, look it is really full. I checked the gauge twice. I remember that clearly and I felt safe about it. Then we drove to the Budget desk. The staff there checked the car, said okay and everything seemed normal. We grabbed our bags and our kid and left. I did not expect any trouble after that.
A few days after we came home I saw that 79.17 EUR charge. My first thought was that they treated the fuel like I did not fill the tank. I felt a bit angry and also worried because summer plans for my kid also cost money. I went through my memory again. I really did fill it up. Then I contacted customer service to explain what happened.
At the start I was a bit scared that they would think I was just complaining. What made me more relaxed was how they listened to every detail I shared. I told them the dates, the place, the car rental company name and what I remembered about refueling. My kid whispered beside me, will they trust you. I could only answer honestly. I am not sure but I told the truth.
Later the service person told me that a fuel receipt would be very helpful. In that moment I really regretted not keeping the paper. I opened drawers at home and tried to find it but I just could not. I had to tell them that I did not have the receipt anymore. I started to feel that maybe I would have to accept this charge and give up.
What impressed me was that even when I could not provide a full tank proof they did not talk to me in a cold way or say there was nothing they could do. Instead they explained in a patient way that my credit card bill could show I was charged and then we could try another way to solve it. I checked my online statement and talked with them at the same time. My kid listened to me speaking English and quietly repeated the words fuel charge. At that moment I felt grateful. As a mom with a kid, I really do not like facing problems with no one on my side.
I remember I asked for updates more than once. I knew these things do not get fixed right away but each time they answered me with clear progress. They told me what changed and what step we were at. I did not feel like they were just making me wait with no info. I felt like someone was actually pushing this case forward for me. My kid saw me chatting with customer service again and asked, are they helping you again. I nodded and said, yes, it feels much easier when someone helps.
In the end I sent them a screenshot of my credit card bill. When I saw that 79.17 EUR line there I still felt upset but at least I felt I had done my part. After a short time they told me they could help me apply for compensation. When I got that message I felt like finally someone stood on my side. The money amount will not change my whole life but for me it meant I was not treated like a person who can be charged extra without reason.
When I look back at everything, from driving around Fuerteventura in that Peugeot 2008 to sitting at home with my kid and following up on the problem, the main feeling is not only about saving some money. The main feeling is that when there was a problem I was not alone facing the car rental company. My English is not perfect and I also have to take care of my kid, so I am afraid of long and confusing talks. The way customer service followed my case, gave me options and told me the next step made me feel looked after. I always knew I was not just left there with no help. For a parent like me, this feeling is more important than the number 79.17 on the bill.
If I rent a car again in some other place I know I might still make small mistakes like losing a receipt. But with this kind of support I will not feel so nervous. To me a rental platform should not only appear when I make the booking. It should also stay when there is a problem. That is what happened this time and it turned this fuel charge issue into a story about someone helping me clean up the mess, instead of just a painful line on my credit card.
Price Drop ProtectorI want to start with the feeling. In the end I got the same car for a cheaper price and it really felt like I earned money for free. At first I thought I read the price wrong. Later I saw it was the Price Drop Protector helping me save.
I booked my car on QEEQ about one month before the trip to Lanzarote. I chose a Peugeot 208 from Keddy by Europcar, a small manual car. When I booked, I was already thinking a lot about my budget. The price looked ok so I just went ahead.
Some days later I got a message from them saying the price for my booking went down and the system already made a new booking with the lower price and sent me back the difference. My first reaction was surprise. In my head I was like, is this real, I did nothing and I still pay less.
I checked the new order. It was the same company and same car group. The pick up and drop off in Lanzarote stayed almost the same, just the total price was a few euro lower. I did not search again. I did not change anything. I just quietly saved some money. As an overseas traveler I am always a bit worried about price tricks on platforms, but this time it felt like they were really on my side.
When I finally arrived on the island and stood outside the airport waiting to get the car, I remembered this again and started to count in my head how many extra coffees I could buy with those euro. My mood got lighter right away. It is not big money but it feels nice that someone watched the price for me. I did not need to refresh websites every day. For someone like me who is a bit lazy and still cares a lot about every euro, this service fits me very well.
AXA Full CoverageThat time I rented a car in Mallorca in Spain, it started pretty happy. I booked the car on QEEQ and I went to the K10 counter around July 14 at noon to pick it up. It was a Fiat 500 with manual gear, four doors and four seats. The car was small and kind of cute. For someone young like me it felt easy enough to drive. In my mind it was simple. Drive it for a couple of days and then return it in Mallorca around the evening of July 16. At the beginning everything went fine. The car condition was okay. I drove around the island and even though it was manual I got used to it pretty fast. My mood stayed relaxed most of the time. The problem came as a small accident. It was some time before returning the car. I parked the car on the street. I thought the spot was normal and safe and then I walked away to do something nearby. When I came back, I saw one long scratch on the side of the car. It looked exactly like another car had passed too close and scraped it. The paint was damaged. I froze for a moment and looked around. The other car was gone and no one knew what happened. I felt nervous and also a bit angry but the main feeling was worry. I thought this would cost a lot of money. When I went to return the car, the staff at the rental counter checked the vehicle and of course saw the scratch. Their attitude was normal. They did not shout or anything. They just told me this counts as damage and showed me the cost. It was about 417.45 euros. When I saw that number my heart sank. My budget for these days suddenly changed. I did not feel good but I also knew the car was really damaged and the driver who did it was gone. At that moment I remembered that when I made the booking I had bought AXA Full Coverage. Before this, I only had a simple idea about it. I thought it was a more complete insurance and it covered damage to the car. Now with a real accident I started to read the policy more carefully and tried to make sure that this kind of side scrape by an unknown third party was also covered. After I checked, I felt a bit more calm because it looked like I had a chance to get the money back. First I paid the damage cost to the rental company and got the document for the charge. Then I used my phone to contact the customer service team. Since I speak Spanish most of the time, I was a little worried that it might be hard to explain everything. But they were patient and the communication was okay. I told them the story. I said the car was scraped, the other driver left and I had no contact for that person. I could only give photos and the payment receipt from the counter. They asked me to prepare all the things I could show, like the charge record and my ID. I only had my ID card with me and not my passport. At first I was scared that this might be a problem. Later I found out that using only ID was still fine. This made me relax a lot. I spent some time collecting the photos and files and sending them. The process was a bit tiring but in my mind I was thinking that if I could get back 417.45 euros it would really help me. It is like saving a big part of my money. After I sent everything, I felt nervous for a while. I was worried that something was missing or that this situation might not be covered. In the next days I often checked my messages because I did not want to miss anything from them. They kept following up and asked me to confirm some details. One time they told me to check my bank information again. I went through my Spanish account info and made sure the IBAN and the Swift code were correct. I got nervous again, afraid that if I wrote something wrong the money would not arrive. Then one day I got a message saying that the AXA Full Coverage claim was approved and they would pay 417.45 euros. When I saw this number again I felt the pressure in my chest go away. I was a bit excited and also very grateful that I had bought this insurance. Without it I would have to cover that scratch by myself. After a while I checked my Spanish bank account and saw that the money was really there. The amount was the same as the rental damage fee. I was sitting on my bed looking at the transaction and thinking about the moment when I first saw the scratch. Back then I felt so unlucky. Now it turned into a feeling that the money had come back to me. For a student type budget this difference is huge. In my mind it was like I got saved from a heavy hit. When I look back, the accident by itself was annoying. The car got scraped by a stranger and the driver just left. It really felt unfair. But because I had AXA Full Coverage, the team behind it helped me to handle all the claim steps and in the end they gave me back the full amount I had paid. So that small bad event did not become a long term problem for me. Now when I see words like car damage, I always remember the moment I saw the refund in my account. During the process I was nervous and sometimes afraid the papers were not enough or the bank info was wrong. Still the result made me feel that this insurance was truly useful when things go wrong. If I rent a car with them again, I will probably choose it once more, because I already went through one full experience from a side scrape with no third party contact to getting 417.45 euros back, and for a young person like me, that gives a lot more sense of safety.
One-Dollar Freeze“Only one dollar?” That was the first thing I said to my screen. I booked my car on QEEQ in Madrid and I wanted an automatic car. I saw a service called One-Dollar Freeze and I really wanted to try it. When I think back, the whole thing was actually very simple. I picked the car first. It was a Volkswagen T-cross from Click Rent, automatic, five seats. On the night of July 16 I was at home on my computer. I felt a bit worried because I did not want my credit card to get hit with a big payment at once. When I placed the booking it only charged 1 dollar. I was surprised and I even thought maybe the payment did not go through. Later I checked my card and there was really just that one small amount. I felt much more relaxed and my mind was not so tight. I went to the Click Rent counter in Madrid on July 17 in the evening to pick up the car. The staff helped me with the papers. I looked at my credit card and the limit was still good because they did not take a big sum before. Before the rental started they took the rest of the money automatically. I saw it later on my bill and I did not need to think about when to pay. There was no interest and no strange extra fees. For me as a young person this payment way felt light and easy. I could focus on getting ready to use the car instead of always thinking about money and card limit. On July 18 in the evening I returned the car in Madrid. The process was quick. At home I checked my credit card again and the amount matched the price I saw before. No weird stuff showed up. When I look back the thing I remember most is not the car. It is that at the start I only paid 1 dollar so I never had that feeling that my card was suddenly empty. For someone like me who is still learning how to manage money this setup feels very friendly and my credit card pressure is much lower.
Dedicated customer serviceI have to complain first because that day in Oviedo almost made me laugh out of anger. It was around the afternoon of June 4th 2026. I walked to the Budget counter with my luggage and I felt pretty happy. I had booked a Mercedes Vito on QEEQ and I thought even if I travel alone I can drive a nicer car. Then the staff at the counter looked at the computer and said that I did not book a Mercedes. She said it was a Dacia Jogger. I was confused right away.
I took out my confirmation paper and showed it to her. It clearly said Mercedes Benz Vito. She kept pointing at her screen and said the system showed another car group. I asked her again if she could follow my confirmation. She said if I really wanted the Vito I had to pay almost 100 euro more. In my head I started to ask myself. Did I read my booking wrong. Was there something wrong with my order. But the paper in my hand showed the car I picked.
I was standing alone at the counter. People were walking around and I heard Spanish everywhere. I felt a bit alone. I went back and forth with the staff. I asked her if there was any way to keep my original car without extra money. She shook her head and repeated that I had to pay more. I also asked myself if I should just accept it there. The trip had already started. But I felt it was not fair because I came with a clear booking. At the end I still paid the extra money so I could leave with the car. My mood was not good at all.
When I got back to where I stayed and calmed down a bit I contacted their customer support. I told them everything that happened at the counter. At first I had a big question in my mind. Would they really help with this. Or would they just say sorry and stop there. They did not stop. They started to follow up with me. In the next days I got messages from them asking for some documents and info.
In my head it felt like a small one question one answer game. I wondered if these things were useful. What did they want. They asked for the rental agreement that I signed at the local office and also my flight information. I took photos and sent them. It was a bit of trouble but I wanted to clear the extra 92 euro so I tried to give them everything.
During this time I was also a little worried. Would this case just fade away. I was traveling alone and during the day I walked around the city. At night when I came back to the room I thought again about this money. Could I really get it back. I also asked myself if I should have refused to pay at the counter. But every time I sent some new files their side replied and told me they were still talking with the rental company. That feeling was special. It was like someone was watching the case for me. It was not like I spoke once and then nobody answered.
Time passed. I had already left Oviedo and I returned the car around the morning of June 6th. Life moved on to the next city. One day I received another update from them. They told me that they had talked to the rental company and that they would give me a refund. When I saw that line my first reaction was simple. Is this for real. Did it really work. I read it again and they said they would refund about 95 euro. I did some quick math and saw that this almost covered the extra charge at the counter. It felt like someone finally gave me back some fairness.
When I think about it now there were many weeks between the first moment at the counter and the final refund message. I was running around as a solo traveler and my surroundings kept changing. But they kept following this problem all the time. Sometimes I wondered why they would keep talking with the rental company and keep counting just to help me get this money back. The result was that I did not need to argue directly with the counter staff. I did not need to write formal letters. They stood in the middle and pulled the mess back into order.
For someone like me who travels alone the worst part is when a problem comes and you feel you have to carry it by yourself. With this experience I found that at least for this case I was not alone in the argument with the counter. Someone helped me piece by piece to make the situation clear. When I finally saw the refund amount the question that kept looping in my head about if the money would come back could finally stop. It was quite a special experience for my solo trip.
Price Drop ProtectorYou know what I did not do anything and still saved some money. 我在聊天软件里这样跟朋友说的时候自己都觉得有点好笑。This trip to Madrid I booked my car on QEEQ. I chose a Peugeot 2008 from OK Mobility. It is automatic. I really do not want to drive a manual car in another country. So when I saw automatic I felt very safe. My plan was to pick up the car on August 16 in the afternoon in Madrid and return it on August 29 in the afternoon. I set the time around two o clock so I would not rush and I could plan my day more easily.
The funny part is about the money. After I finished the booking I did not think too much about it. I saw the total price on the confirmation page. I did a quick calculation in my head and felt it was fine for my budget. Then I just moved on to plan other things for my summer in Spain.
Some time later I was checking my email. I saw a message that said the price of my booking went down and they gave me back the difference. At first I thought it was some fake ad. I even rolled my eyes a bit. Then I looked again and saw it was a real message from them. In that moment I was confused. I did nothing. So why did they give money back to me.
Then I remembered when I booked the car there was a service called Price Drop Protector. I chose it because it sounded nice. I did not fully understand every detail. I just felt it was something like if the price drops they will help you. I did not expect it to really work. In the email they wrote in simple words that the same car became cheaper later. So they rebooked it for me and sent the price difference back. The difference was a few dozen dollars. For me that is like a few meals in Madrid. I felt very happy.
I was sitting in a cafe when I read the email. Outside the window was a street in Madrid. The sun was strong and the road looked very bright. I was drinking my coffee and looking at the number in the email. It felt like finding money on the ground. In my mind most platforms let the price float and you just accept it. If you book too early and pay more that is your problem. This time I did not need to fight for anything. They noticed the lower price by themselves and fixed my booking.
This summer trip already costs a lot for me. Flights and rooms and food and tickets and many small things. My budget is not big. So paying less on the car makes a real change. I started to think what I could do with that extra money. Maybe eat at one more small local place. Or buy a T shirt I like. Or have a drink in Madrid at night and not feel guilty.
What I like most is that the whole thing was easy. I did not have to compare prices every day. I did not need to take screenshots or send emails or talk with support and wait. I just booked the car. Then I lived my normal life. After some time they saw the price was lower and updated my booking. It feels like someone is quietly watching the price for me and helping me when it changes.
As a young person I already have many things in my head before a trip. I think about documents and routes and what to pack. I really do not want one more heavy task. This service makes me feel more relaxed. Price Drop Protector is like a friend that says I will watch the price for you so you can breathe. I do not need to stress about booking too early or too late. If the price goes down I get the benefit.
When I told my friends they thought I did something very smart and complex. I had to admit I did nothing special. I only ticked one service when I booked. The rest was done by them. Without this service I would never know there was a cheaper price for the same car. I would just pay the higher price and move on. So this email was very different from other emails about money. Usually emails about money mean I spend more. This time it said I spent less.
For someone traveling abroad and still counting every euro this feeling is really nice.
