When I saw the extra charge of 352.92 EUR on my credit card statement, I was a bit confused. I clearly remembered paying everything when I rented the car. So, I quickly contacted their customer service. The person on the other end patiently listened to my concerns and assured me they would verify the charge as soon as possible. A few days later, they got back to me, explaining that the charge was due to a one-day late return, along with extra road assistance and insurance fees. While the charge turned out to be valid, their patience and efficiency left a strong impression on me. I felt they genuinely cared about resolving my issue rather than brushing it off, which made me feel well taken care of.
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