Dedicated customer serviceI remember when I picked up the car at Kuala Lumpur Airport, the car rental company told me the deposit would be refunded within two weeks after returning the car. The rental process went smoothly, but when the time came, the deposit hadn't been refunded. I started to feel a bit worried because, although the amount wasn't huge, I still wanted it resolved quickly. So, I reached out to their customer support and explained my situation. What impressed me was how patient the support staff was. They listened carefully and assured me they would follow up on it. A few days later, they asked me to provide proof of the deposit payment. I sent the documents right away. After that, they kept contacting the car rental company and updated me on the progress. Finally, just a day after I sent the documents, the refund was back in my account. Being followed up like this made me feel at ease, and the problem was resolved quickly.
Dedicated customer serviceI rented a car in Penang, Malaysia, and everything went smoothly until after I returned the car and noticed the deposit was not released. I started to worry because the car rental company didn’t give a clear response. So I contacted QEEQ’s customer service, and they assured me they would follow up on this issue. Every few days, they updated me with the progress and shared the feedback from the car rental company. While it took some time, their patience and timely communication made me feel very cared for. In the end, they successfully helped me resolve the deposit release issue, and I’m truly grateful for their assistance.
Price Drop Protector“Huh, why is there extra money in my account?” I was checking my travel budget when I noticed the unexpected amount. Then I remembered it was QEEQ's Price Drop Protector. They automatically check for price drops, rebook, and refund the difference if they find a lower price. This time, they saved me 32 yuan. It’s not a huge amount, but it feels great, like finding unexpected cash. After all, who doesn’t like saving money?
AXA Full CoverageHave you ever wondered if insurance really works when something unexpected happens during a car rental? I wasn’t sure before, but this experience gave me peace of mind. Here’s what happened. I rented a car in Malaysia, and everything went smoothly until two days before returning it. I accidentally scratched the car door in a parking lot. I was so nervous, thinking this might cost me a lot. Luckily, I had purchased AXA Full Coverage through QEEQ. When I returned the car, the rental company confirmed the damage cost was 672 HKD, and the rest was just fuel and tax fees. They told me I could claim it through the insurance, so I immediately contacted the platform. The process was much easier than I expected. I submitted the documents, and they handled it quickly. A few days later, I got the full reimbursement. Looking back, I’m so glad I made that choice. Although there was a small hiccup during the trip, having this coverage made everything so much simpler.
