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stephen BirnMalaysia

I booked my car through QEEQ for a solo trip to Kuala Lumpur. I picked up the car around four in the afternoon on May 26. It was a seven seat car from R and R Rent A Car and it looked pretty clean. At the counter they told me there was a deposit. I paid with my card. It was about one thousand ringgit. I did not think too much at that time. I returned the car on May 29 in the afternoon. The staff checked the car quickly and said I could leave, so I felt everything was fine. A few days later I checked my banking app and looked at the deposit record. I saw the money was still not back. It looked like a real charge. I called my bank first. They confirmed it was not a pre authorization. I started to feel a bit nervous because I was traveling alone and my budget was not very big. Then I reached out to the customer support from the platform and explained the situation. I sent them the screenshot of the charge. They replied pretty fast and said they would ask the rental company. After that they kept giving me updates. They told me the refund time from the rental company would take a while and told me not to worry too much. I was still a bit anxious but I felt better because someone was watching the case for me. I asked them a few more times and they always answered with patience and told me what was going on and that the money was on the way, only the process was slow. Even though the deposit did not come back right away, the feeling that someone followed my problem and kept me informed was quite important. It made me feel taken care of even when I was out there alone.

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Prajakta Dipak KinanMalaysia

Why do they charge me 700 MYR for car damage. This question stayed in my head for days. I booked the car on QEEQ. I picked it up in Kuala Lumpur around May 11 in the evening, a bit after nine. It was a Honda City from R&R Rent A Car, automatic. At the counter I walked around the car and took a video. The light was not very bright but I could see some details. I felt kind of safe. I returned the car also in Kuala Lumpur, around May 18 in the early evening. I parked, talked quickly with the staff at the rental counter, and then left. No one said there was any problem with the car at that moment. The real trouble came more than one month later. The rental company sent me a message saying they would take 700 MYR from my deposit for damage and also some money for a traffic fine. I was shocked, especially when I saw their photos. There was a scratch on the left back door. In my mind that scratch was old. I thought it was already there when I picked up the car. I opened my own video and some screenshots from that day and checked again and again. I felt very uncomfortable. I felt like an easy target because I am an overseas traveler. So I contacted the customer support and told them my doubts. I sent my screenshots too. For me this case already passed some time, and explaining all the details again was tiring. But their attitude made me less stressed. They did not ask me to fight alone with the rental company. They kept helping me talk to the rental side, asking how exactly they charge, how much deposit they took, and what is inside that 700 MYR. I could feel they were sorting all the messy information for me and then telling me the result in simple words. Later the rental company said the damage fee included repair cost and loss of use. They returned some money to me and the final damage fee became 500 MYR. I still felt it was expensive and I still felt some marks were not made by me. But during the whole time the support team stayed with me like an older student who knows more. They explained how things work there and reminded me to take clearer videos next time when I pick up a car. Sometimes they asked me to confirm something and sometimes they went back to the rental company to ask for more proof. I do not really understand all the steps but I could feel someone was covering my back. It was not like they just say one line and close my case. As an overseas visitor in a strange place being charged money like this feels very unsafe. The rules and language are different. In this situation the main thing I felt was that someone followed my problem closely and tried to make it easier for me. That feeling of being looked after is important to me.

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Patrick ReevesMalaysia

I remember when I picked up the car at Kuala Lumpur Airport, the car rental company told me the deposit would be refunded within two weeks after returning the car. The rental process went smoothly, but when the time came, the deposit hadn't been refunded. I started to feel a bit worried because, although the amount wasn't huge, I still wanted it resolved quickly. So, I reached out to their customer support and explained my situation. What impressed me was how patient the support staff was. They listened carefully and assured me they would follow up on it. A few days later, they asked me to provide proof of the deposit payment. I sent the documents right away. After that, they kept contacting the car rental company and updated me on the progress. Finally, just a day after I sent the documents, the refund was back in my account. Being followed up like this made me feel at ease, and the problem was resolved quickly.

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Shay TchaikovskiMalaysia

I rented a car in Penang, Malaysia, and everything went smoothly until after I returned the car and noticed the deposit was not released. I started to worry because the car rental company didn’t give a clear response. So I contacted QEEQ’s customer service, and they assured me they would follow up on this issue. Every few days, they updated me with the progress and shared the feedback from the car rental company. While it took some time, their patience and timely communication made me feel very cared for. In the end, they successfully helped me resolve the deposit release issue, and I’m truly grateful for their assistance.