I booked my car through QEEQ for a solo trip to Kuala Lumpur. I picked up the car around four in the afternoon on May 26. It was a seven seat car from R and R Rent A Car and it looked pretty clean. At the counter they told me there was a deposit. I paid with my card. It was about one thousand ringgit. I did not think too much at that time. I returned the car on May 29 in the afternoon. The staff checked the car quickly and said I could leave, so I felt everything was fine. A few days later I checked my banking app and looked at the deposit record. I saw the money was still not back. It looked like a real charge. I called my bank first. They confirmed it was not a pre authorization. I started to feel a bit nervous because I was traveling alone and my budget was not very big. Then I reached out to the customer support from the platform and explained the situation. I sent them the screenshot of the charge. They replied pretty fast and said they would ask the rental company. After that they kept giving me updates. They told me the refund time from the rental company would take a while and told me not to worry too much. I was still a bit anxious but I felt better because someone was watching the case for me. I asked them a few more times and they always answered with patience and told me what was going on and that the money was on the way, only the process was slow. Even though the deposit did not come back right away, the feeling that someone followed my problem and kept me informed was quite important. It made me feel taken care of even when I was out there alone.
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