I remember when I picked up the car at Kuala Lumpur Airport, the car rental company told me the deposit would be refunded within two weeks after returning the car. The rental process went smoothly, but when the time came, the deposit hadn't been refunded. I started to feel a bit worried because, although the amount wasn't huge, I still wanted it resolved quickly. So, I reached out to their customer support and explained my situation. What impressed me was how patient the support staff was. They listened carefully and assured me they would follow up on it. A few days later, they asked me to provide proof of the deposit payment. I sent the documents right away. After that, they kept contacting the car rental company and updated me on the progress. Finally, just a day after I sent the documents, the refund was back in my account. Being followed up like this made me feel at ease, and the problem was resolved quickly.
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