“Why is there this charge?” I asked myself, feeling surprised when I saw an extra 214.88 CNY on my credit card bill. I returned the car on time in Kaneohe, and everything during the rental seemed fine. I quickly contacted the car rental company, but they told me to email them directly for the refund. Days passed, but I didn’t get any response to my emails.
I remembered I had chosen the Worry-Free Service when I booked. Hoping it could help, I reached out to their customer service. They responded quickly and assured me they would follow up on the issue. Over the next few days, they kept communicating with the car rental company to resolve this. Finally, they confirmed the charge was a mistake and compensated me directly through the Worry-Free Service.
Throughout the process, their support made me feel at ease. Especially as a parent traveling with kids, I really didn’t want to waste too much time and energy on such issues.
At first, I was really upset because my credit card was charged $286.16, and I had no idea why. I contacted the car rental company, but their explanation confused me. Then I remembered I had purchased QEEQ's Worry-Free Service, so I reached out to their customer service. They were very professional and quickly found the issue—it turned out the car rental company had overcharged me for insurance. In the end, the car rental company refunded $84.80, and the remaining $201.36 was successfully covered by the Worry-Free Service. I’m glad the problem was properly resolved.
When I rented a car in Los Angeles, I faced a very frustrating issue. At the car pickup, I was told that my rental contract included an additional road assistance insurance, which I did not choose. I tried to communicate with the counter staff, but my English is not good, so it was very difficult. In the end, I had to accept the extra charge, but I felt uneasy about it. A few days before returning the car, I contacted their customer service and asked for help to remove this unnecessary charge. They were very patient and told me I could try to cancel it when returning the car, and if it still couldn’t be removed, I could apply for compensation through the Worry-Free Service.
On the return day, I brought the car back to the rental office as scheduled and tried again to negotiate with the car company to cancel the charge, but they insisted it was non-refundable. I was in a hurry to catch my flight, so I had to leave the office. Later, I contacted their customer service team, and they assured me that they would handle the compensation through the Worry-Free Service. I submitted the necessary documents, and not long after, I received the reimbursement. The whole process went very smoothly.
This Worry-Free Service really gave me peace of mind. Even though there were some bumps along the way, their service made me feel well taken care of.
I booked a Toyota RAV4 through QEEQ, but when I arrived to pick up the car, they gave me a Mazda CX-50 instead. The car rental company said it was the same group, but it wasn’t the car I wanted. What made things worse was that I had to pay extra fees, including over $100 for roadside assistance and some taxes, even though I had already purchased AXA full coverage through QEEQ. I felt so confused and helpless. Luckily, my booking included the Worry-Free Service. I contacted their customer support and explained my situation. They quickly followed up with the car rental company. In the end, they got me compensation to cover my losses. It made me feel so relieved, and I’m very happy with their service.
When I picked up my rental car in Lisbon, Portugal, the car I booked did not have a navigation system, even though I had selected that option during booking. The car rental staff told me that I needed to upgrade to a higher model to get the built-in navigation system, which required an extra fee. As a solo traveler, not having GPS made me feel uneasy, so I decided to pay for the upgrade. Although I felt a bit frustrated at first, I quickly reached out to QEEQ's customer service team. Their Worry-Free Service really lived up to its name. They verified the situation and handled the compensation process smoothly. In the end, I got reimbursed for the upgrade fee, which made me feel the issue was well resolved. The whole experience showed me how professional and efficient they are.
My car rental experience didn’t start smoothly. At the counter in San Salvador Airport, the staff told me I had to pay an extra third-party liability insurance fee of $16.95 per day plus tax, along with another $71.11 they said was temporary until they received the full payment for the rental. This confused me because when I booked through QEEQ, it clearly stated that all insurance was included and nothing should be paid at the counter. I contacted their customer support immediately, hoping to resolve this issue quickly. The support team explained that they would need to wait until the car was returned to confirm the exact charges and asked me to be patient. After returning the car, I reached out to them again and explained the situation. They promptly checked with the rental company and confirmed that the charges were for additional insurance the rental company required, unrelated to my booking. In the end, they provided compensation, which made me very satisfied. Although the process was a bit bumpy, Worry-Free Service truly made me feel secure, and the issue was properly resolved.
