When I rented a car in Los Angeles, I faced a very frustrating issue. At the car pickup, I was told that my rental contract included an additional road assistance insurance, which I did not choose. I tried to communicate with the counter staff, but my English is not good, so it was very difficult. In the end, I had to accept the extra charge, but I felt uneasy about it. A few days before returning the car, I contacted their customer service and asked for help to remove this unnecessary charge. They were very patient and told me I could try to cancel it when returning the car, and if it still couldn’t be removed, I could apply for compensation through the Worry-Free Service. On the return day, I brought the car back to the rental office as scheduled and tried again to negotiate with the car company to cancel the charge, but they insisted it was non-refundable. I was in a hurry to catch my flight, so I had to leave the office. Later, I contacted their customer service team, and they assured me that they would handle the compensation through the Worry-Free Service. I submitted the necessary documents, and not long after, I received the reimbursement. The whole process went very smoothly. This Worry-Free Service really gave me peace of mind. Even though there were some bumps along the way, their service made me feel well taken care of.
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