When I picked up my rental car in Lisbon, Portugal, the car I booked did not have a navigation system, even though I had selected that option during booking. The car rental staff told me that I needed to upgrade to a higher model to get the built-in navigation system, which required an extra fee. As a solo traveler, not having GPS made me feel uneasy, so I decided to pay for the upgrade. Although I felt a bit frustrated at first, I quickly reached out to QEEQ's customer service team. Their Worry-Free Service really lived up to its name. They verified the situation and handled the compensation process smoothly. In the end, I got reimbursed for the upgrade fee, which made me feel the issue was well resolved. The whole experience showed me how professional and efficient they are.
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