Dedicated customer serviceAt first, I was really upset. While renting a car in Romania, the rental company charged me $1560 from my deposit because I drove on an unpaved road and called for roadside assistance. Although I did face some trouble, I felt it was unreasonable to charge such a large amount. I tried to communicate with the rental company, but they kept passing the responsibility, saying that since I booked through QEEQ, I had to file a claim through them. At that moment, I thought this would be a long and complicated process, and I might not even get a solution.
Thankfully, QEEQ's customer service reached out to me quickly. They listened to my story patiently and assured me that they would follow up on this issue. I could feel their sincerity and that they were not just brushing me off. Over the next few weeks, they kept communicating with the rental company, checking the details of the damage and whether the charges were justified. They also asked me for some evidence to support my claim. I kept thinking: if it weren’t for them, I might have given up already.
Although the process was a bit complicated, their follow-up made me feel supported the whole time. Even though the rental company was tough, they still did their best to find a fair solution for me. In the end, my concerns were addressed clearly. While I couldn’t recover all my losses, I was very satisfied with their service. That feeling of being taken seriously is truly rare.
Dedicated customer serviceWhen I returned the car at Budapest Airport, I had mixed feelings about the whole rental experience. Everything seemed smooth when I picked up the car in Cluj-Napoca, Romania. However, later the staff at the rental desk told me that the insurance I bought through the platform was invalid and convinced me to purchase extra insurance. With my kids and limited time, I had no choice but to trust them. Later, I felt something was off and reached out to their customer service. The support team was incredibly patient, carefully understanding my situation and helping me verify the charges from the rental company. Although the rental company eventually confirmed that the extra insurance was non-refundable, the entire process made me appreciate their professionalism and efficiency. The constant follow-up from the support team made me feel truly cared for.
One-Dollar FreezeI booked a car through QEEQ, and what caught my attention was their One-Dollar Freeze service. With just $1 upfront, I could secure the Volkswagen Tiguan I needed. As someone who travels often for business, this was incredibly convenient. There’s no extra interest, and it doesn’t take up much credit card limit all at once. The rest of the payment was handled automatically, so I didn’t have to worry about forgetting. This service made the whole booking process really simple for me.
One-Dollar FreezeStanding at the car rental counter at Bucharest Airport, I felt completely at ease. Just a few days ago, I had booked this rental with only $1. Now, all I needed was the car key to start my business trip. Thinking back to the booking process, it was incredibly simple. I only had to pay $1 upfront, and the rest was automatically charged before the rental began, with no interest at all. This payment method felt so flexible—no need to pay a large amount at once or worry about credit card limits. For someone like me who travels frequently for work, it’s incredibly convenient. QEEQ's service took away any financial stress and made me look forward to the trip even more.
Dedicated customer service“We’ll follow up on your issue, please hold on.” This was the reassuring phrase I heard when I encountered a problem while renting a car in Bucharest. Here’s what happened: I planned to use my regular credit card to pick up the car, but the rental desk informed me that the card must have embossed numbers, or I’d have to purchase their additional insurance. The insurance cost a staggering 567 EUR, which was way beyond my budget. Despite my efforts to negotiate, the rental desk insisted it was their policy.
Frustrated, I reached out to QEEQ’s customer service. Their staff was incredibly professional. They first asked me to describe the situation in detail and then contacted the rental desk to verify the policy. Shortly after, they assured me they’d handle the issue and requested my payment records as evidence. Although the process took some time, they kept me updated at every step.
In the end, they confirmed the extra charge from the rental desk and secured a refund for me. The moment I received the refund, I felt a huge sense of relief. This experience showed me their service is not only professional but also genuinely caring, like having someone personally help you solve your problem.
AXA Full CoverageI remember it was a sunny afternoon. I had just finished a day of business meetings and was about to drive back to the hotel. While reversing in the parking lot, I accidentally scraped against a pole, leaving a noticeable scratch on the car door. I felt so frustrated at the time, knowing that this was a rental car and repair costs could be high. Thankfully, I had purchased AXA Full Coverage insurance when I booked the car on QEEQ. When returning the car, the staff confirmed the scratch and handed me a repair bill. Although the amount wasn't exorbitant, it was still significant. Once I got home, I immediately contacted their customer service, submitted the inspection report and photos of the damage. Their team was very professional, guiding me step by step on what documents to prepare and how to file the claim. A few days later, I received confirmation from the insurance company that my claim had been approved. Shortly after, the reimbursement of 1812.45 CNY was deposited directly into my account. Although the process had some twists and turns, I was very satisfied with the final outcome.
