“We’ll follow up on your issue, please hold on.” This was the reassuring phrase I heard when I encountered a problem while renting a car in Bucharest. Here’s what happened: I planned to use my regular credit card to pick up the car, but the rental desk informed me that the card must have embossed numbers, or I’d have to purchase their additional insurance. The insurance cost a staggering 567 EUR, which was way beyond my budget. Despite my efforts to negotiate, the rental desk insisted it was their policy. Frustrated, I reached out to QEEQ’s customer service. Their staff was incredibly professional. They first asked me to describe the situation in detail and then contacted the rental desk to verify the policy. Shortly after, they assured me they’d handle the issue and requested my payment records as evidence. Although the process took some time, they kept me updated at every step. In the end, they confirmed the extra charge from the rental desk and secured a refund for me. The moment I received the refund, I felt a huge sense of relief. This experience showed me their service is not only professional but also genuinely caring, like having someone personally help you solve your problem.
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