At first, I was really upset. While renting a car in Romania, the rental company charged me $1560 from my deposit because I drove on an unpaved road and called for roadside assistance. Although I did face some trouble, I felt it was unreasonable to charge such a large amount. I tried to communicate with the rental company, but they kept passing the responsibility, saying that since I booked through QEEQ, I had to file a claim through them. At that moment, I thought this would be a long and complicated process, and I might not even get a solution. Thankfully, QEEQ's customer service reached out to me quickly. They listened to my story patiently and assured me that they would follow up on this issue. I could feel their sincerity and that they were not just brushing me off. Over the next few weeks, they kept communicating with the rental company, checking the details of the damage and whether the charges were justified. They also asked me for some evidence to support my claim. I kept thinking: if it weren’t for them, I might have given up already. Although the process was a bit complicated, their follow-up made me feel supported the whole time. Even though the rental company was tough, they still did their best to find a fair solution for me. In the end, my concerns were addressed clearly. While I couldn’t recover all my losses, I was very satisfied with their service. That feeling of being taken seriously is truly rare.
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