At first, I was really stressed because I faced several issues when picking up the car. The car rental company didn’t answer my calls, so I had to take a taxi to their office. When I arrived, they asked me to pay extra fees like a background check and third-party insurance, saying I couldn’t take the car without them. I felt so helpless because I clearly remembered my booking already included these coverages. Later, I contacted their customer service and explained my situation. To my surprise, the service was very professional and efficient. They quickly followed up on my issue, confirmed with the rental company that some charges were unnecessary, and helped me successfully file a claim. In the end, I received a refund notification, which was such a relief. Throughout the process, their service made me feel cared for, and my problem was properly resolved.
I am truly grateful for their customer service team. The issue happened in Austin when my family and I went to pick up our car on October 16, 2025. We were supposed to get the car at noon, but the shuttle didn’t arrive on time. We waited until 12:35 and still couldn’t get the car. As a parent traveling with kids, this situation was really stressful. At 12:56, we contacted their customer service and explained our problem. From the very beginning, they were professional and patient. They listened to our case and quickly took action. They kept communicating with the car rental company to help us find a solution. Although the process was a bit complicated, they eventually secured compensation for us and even provided vouchers as an extra gesture. Throughout the entire process, their follow-up made me feel well taken care of. While the experience had its challenges, their efforts left me with a very positive impression of the service.
I was honestly a bit frustrated. My business trip to Los Angeles was tightly scheduled, and I had booked a Ford Mustang Cabrio convertible, which would not only be convenient but also leave a great impression on my clients. However, when I arrived at the rental counter, the staff told me they didn’t have the car I reserved. Instead, they handed me a CHEVROLET TRAILBLAZER, an SUV, which was completely different from what I needed. I was upset and in a hurry, so I had no choice but to take the car and leave. All the way, I kept thinking about how this couldn’t just be left unresolved.
So I reached out to their customer support and explained my situation and concerns. What impressed me was how patient they were. They listened carefully and immediately started investigating. They kept me updated throughout the process. Although the rental company initially claimed that the SUV was more expensive, they didn’t give up. They continued negotiating with the company and finally confirmed that I was indeed entitled to a refund for the price difference.
In the end, they managed to secure a refund of 146 CNY for me. I felt relieved, not because of the amount but because it made me feel valued. Although the process took some time, their efficiency and dedication made me feel that choosing QEEQ was the right decision.
Have you ever faced a situation where your reserved car was unavailable, and you were forced to pay extra for an upgrade? This happened to me in Manchester. When I arrived at the rental desk, they told me the car I booked wasn’t available. The staff said I could only take a higher-class car, which required an extra payment of $198.88. I felt it was so unfair, but I paid anyway to avoid delaying my plans. Honestly, I was quite anxious about whether I could get that money back. Later, I contacted their customer service, and the whole process made me feel well taken care of. The customer support followed up on my issue and helped me appeal to the supplier. A few days later, they informed me that the supplier agreed to refund the upgrade fee. It was such a relief, and although the start of this experience was frustrating, the outcome turned out to be quite satisfying.
At first, I was really upset. While renting a car in Romania, the rental company charged me $1560 from my deposit because I drove on an unpaved road and called for roadside assistance. Although I did face some trouble, I felt it was unreasonable to charge such a large amount. I tried to communicate with the rental company, but they kept passing the responsibility, saying that since I booked through QEEQ, I had to file a claim through them. At that moment, I thought this would be a long and complicated process, and I might not even get a solution.
Thankfully, QEEQ's customer service reached out to me quickly. They listened to my story patiently and assured me that they would follow up on this issue. I could feel their sincerity and that they were not just brushing me off. Over the next few weeks, they kept communicating with the rental company, checking the details of the damage and whether the charges were justified. They also asked me for some evidence to support my claim. I kept thinking: if it weren’t for them, I might have given up already.
Although the process was a bit complicated, their follow-up made me feel supported the whole time. Even though the rental company was tough, they still did their best to find a fair solution for me. In the end, my concerns were addressed clearly. While I couldn’t recover all my losses, I was very satisfied with their service. That feeling of being taken seriously is truly rare.
Why was I charged extra after returning the car? On the return day, I thought everything went smoothly. The staff checked and said there was no problem. But a few days later, I noticed a charge of 948.47 USD. I had no idea what it was for and felt really uneasy. After contacting their customer service, they responded quickly and followed up on my issue. They communicated with the rental company and got the reason and proof for the charge. It turned out to be for a damaged screen inside the car. Although I was still unhappy with how the rental company handled it, the customer service made me feel supported and less helpless.
