Have you ever faced a situation where your reserved car was unavailable, and you were forced to pay extra for an upgrade? This happened to me in Manchester. When I arrived at the rental desk, they told me the car I booked wasn’t available. The staff said I could only take a higher-class car, which required an extra payment of $198.88. I felt it was so unfair, but I paid anyway to avoid delaying my plans. Honestly, I was quite anxious about whether I could get that money back. Later, I contacted their customer service, and the whole process made me feel well taken care of. The customer support followed up on my issue and helped me appeal to the supplier. A few days later, they informed me that the supplier agreed to refund the upgrade fee. It was such a relief, and although the start of this experience was frustrating, the outcome turned out to be quite satisfying.
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