I am truly grateful for their customer service team. The issue happened in Austin when my family and I went to pick up our car on October 16, 2025. We were supposed to get the car at noon, but the shuttle didn’t arrive on time. We waited until 12:35 and still couldn’t get the car. As a parent traveling with kids, this situation was really stressful. At 12:56, we contacted their customer service and explained our problem. From the very beginning, they were professional and patient. They listened to our case and quickly took action. They kept communicating with the car rental company to help us find a solution. Although the process was a bit complicated, they eventually secured compensation for us and even provided vouchers as an extra gesture. Throughout the entire process, their follow-up made me feel well taken care of. While the experience had its challenges, their efforts left me with a very positive impression of the service.
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