My car rental experience didn’t start smoothly. At the counter in San Salvador Airport, the staff told me I had to pay an extra third-party liability insurance fee of $16.95 per day plus tax, along with another $71.11 they said was temporary until they received the full payment for the rental. This confused me because when I booked through QEEQ, it clearly stated that all insurance was included and nothing should be paid at the counter. I contacted their customer support immediately, hoping to resolve this issue quickly. The support team explained that they would need to wait until the car was returned to confirm the exact charges and asked me to be patient. After returning the car, I reached out to them again and explained the situation. They promptly checked with the rental company and confirmed that the charges were for additional insurance the rental company required, unrelated to my booking. In the end, they provided compensation, which made me very satisfied. Although the process was a bit bumpy, Worry-Free Service truly made me feel secure, and the issue was properly resolved.
I was excited when I arrived at the Avis rental counter, ready to pick up my car for an important business trip. However, things took a turn when I presented my AXA full coverage letter and a letter from my credit card company for insurance. The staff told me I had to purchase additional insurance before I could take the car. I couldn’t understand why this was necessary when I had everything prepared. Left with no choice, I ended up paying an extra 336.92 CNY for the insurance. Although the pickup process was frustrating, I reminded myself that I had purchased their Worry-Free Service, which should help resolve such issues. Sure enough, after returning the car, I immediately contacted their customer service and sent all the details and proof. While I was initially worried about how smoothly it would go, they followed up on my claim and confirmed the refund amount. Eventually, they reimbursed me the 336.92 CNY. This experience showed me how reliable the Worry-Free Service is. Although the process had some ups and downs, the issue was resolved in the end.
I was really upset at first. When I went to pick up my car in Oahu, the rental company told me I couldn’t rent the car unless I bought their insurance. I had already purchased QEEQ’s Worry-Free Service and added AXA insurance, but they insisted I didn’t have U.S. insurance and forced me to buy theirs. I had no choice at the time and paid the extra fees. Later, I contacted their customer service, explained the situation, and provided all the documents. They quickly started following up, discussed with the rental company, and confirmed the charges were unreasonable. In the end, they compensated me 511.20 RMB through the Worry-Free Service. The process was a bit complicated, but at least the issue was resolved.
At first, I was really frustrated. I had booked a car in advance, but due to a flight delay, I arrived late at Milan airport. It was already midnight, and I tried contacting the car rental company Europcar to discuss a solution. However, no one answered their phone. I called multiple times, and even QEEQ's customer service tried six times to reach them, but still, no response. In the end, I couldn't pick up the car and had to make last-minute arrangements with Avis. This experience left me very disappointed. Later, I remembered I had purchased their 'Worry-Free Service,' so I quickly contacted QEEQ's customer service. To my surprise, they processed my compensation request promptly. I submitted proof of the flight delay, call logs, and the rental receipt from Avis. The customer service staff patiently verified all the information. Not long after, I received the compensation. This made me feel much better, at least I didn't have to bear the loss due to someone else's fault. Although the experience started terribly, QEEQ's service made me feel it was still trustworthy.
When I arrived at Barcelona airport, I was full of excitement to pick up my car. The afternoon sunlight was beautiful, and the air had that refreshing scent unique to coastal cities. I imagined driving around the city, exploring every corner. But when I got to the car rental counter, the staff told me there were no cars available. I was stunned. How could this happen? I had already confirmed my booking.
I tried to talk to the counter staff, but they couldn’t provide a clear solution. At that moment, I felt helpless and anxious. Traveling alone without a car would be a huge inconvenience. Then I remembered I had purchased the Worry-Free Service from QEEQ, so I quickly contacted their customer service.
Their team responded quickly and assured me they would resolve the issue as soon as possible. While waiting, I thought about why I chose the Worry-Free Service in the first place. Now, it seemed like such a wise decision. Soon, they arranged a car of the same category for me. Although I had to wait for a bit, the problem was finally solved.
Driving out of the airport, I felt a wave of relief. Despite the small hiccup, with their help, my trip started smoothly after all.
At first, I was really looking forward to this car rental since it was a business trip. But I didn’t expect the car to break down on the highway—the clutch completely failed! I was totally shocked and stuck in a very dangerous spot. It was both nerve-wracking and scary. I had no choice but to call roadside assistance to tow the car away. Later, I contacted the platform and submitted all the necessary documents and receipts. Their customer service quickly resolved the compensation issue, and the whole process made me feel really reassured. This Worry-Free Service truly lived up to its name—it saved me when I needed it most.
