I was really upset at first. When I went to pick up my car in Oahu, the rental company told me I couldn’t rent the car unless I bought their insurance. I had already purchased QEEQ’s Worry-Free Service and added AXA insurance, but they insisted I didn’t have U.S. insurance and forced me to buy theirs. I had no choice at the time and paid the extra fees. Later, I contacted their customer service, explained the situation, and provided all the documents. They quickly started following up, discussed with the rental company, and confirmed the charges were unreasonable. In the end, they compensated me 511.20 RMB through the Worry-Free Service. The process was a bit complicated, but at least the issue was resolved.
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