One-Dollar FreezeWhile preparing for my solo trip from Houston to Miami, I chose QEEQ. Their One-Dollar Freeze service made everything so easy for me. I only needed to pay $1 to book the car, and the rest was automatically charged before the rental began, with no interest at all. This took away any financial stress as I planned my journey. The whole process was simple, and I didn’t have to worry about my credit card limit. This flexible payment option was really convenient and let me focus on looking forward to the trip.
One-Dollar Freeze“Is it real that I can book with just $1?” That was my first reaction when I saw the One-Dollar Freeze service on QEEQ. As a business traveler, I often need to book cars quickly, but sometimes credit card limits can be a hassle. So, I decided to give it a try. The booking process was super easy. I only had to pay $1 to secure my car. The rest of the amount would be automatically charged before my rental started, and there was no interest at all. This was really flexible for me, especially when I had other business expenses to manage.
A few days later, I was standing at the Budget counter in Kauai, USA. Everything went smoothly when I picked up the car. The staff confirmed my booking, and I got the keys in no time. This time, I rented a Hyundai Venue. The car was in great condition and very comfortable to drive.
I still remember how relaxed I felt during the booking. Without the pressure of a large upfront payment, I could manage my budget better. For someone like me, who travels for work often, this payment option is amazing. QEEQ’s One-Dollar Freeze made me feel like they truly care about their users. Although I didn’t face any issues, the whole experience left me impressed with their service. I hope to see more flexible options like this in the future!
Dedicated customer serviceWhy does traveling alone make problems feel so much bigger? This time in Los Angeles, picking up my car didn’t go as planned. I arrived at the Budget counter, excited to get my reserved Ford Edge, only to be told they couldn’t find my booking in their system. I was stunned. I had double-checked everything before. How could this happen? The staff at the desk asked me to wait, and their attitude was a bit indifferent, which made me even more uneasy. I immediately reached out to their customer service to figure out what went wrong. When the call connected, the voice on the other side was calm and reassuring, which helped me relax a little. They asked me to explain the situation and promised to follow up right away. At that moment, I thought, at least someone cares about my issue. While waiting, I couldn’t help but recall my past experiences with other platforms. Back then, I always had to chase different departments endlessly when problems arose, and no one ever really helped. But this time was different. Their customer service quickly contacted Budget, confirmed my booking details, and discovered a system input error. Shortly after, the desk staff informed me the issue was resolved, and I could pick up my car. Sitting in the car, I finally felt relieved. Honestly, having such attentive service while traveling alone makes you feel looked after. Although it started with a hiccup, their quick response left me with a great impression of this rental experience.
Dedicated customer serviceI was standing at the car rental counter at Seattle Airport, feeling a mix of emotions. The staff there told me that since I only had a US driver’s license and not a non-US one, they couldn’t rent the car to me. Hearing this, I felt both confused and a bit helpless. At that moment, I wasn’t sure what to do next. Fortunately, I reached out to their customer support. The support team quickly took over my issue. They listened to my situation patiently and assured me they would contact the rental company to confirm if a refund was possible. What comforted me was that they kept me updated throughout the process. A few days later, they informed me that the rental company had confirmed I didn’t pick up the car and agreed to a full refund. During the whole process, I felt their professionalism and efficiency, and my problem was resolved properly.
Price Drop ProtectorI always feel that traveling with kids means being extra careful with the budget. This time, we planned a trip to Salt Lake City and rented a Ford Explorer because it’s spacious enough for our family. To my surprise, after booking through QEEQ, their Price Drop Protector saved me some money a few days later! They automatically checked for price changes, rebooked when the price dropped, and refunded me the difference. I saved $34.37 this time, which was such a pleasant surprise! Thinking about how this money could be used to buy some toys for the kids or enjoy a nice meal during the trip made me so happy. I didn’t have to worry about a thing, and they handled it all perfectly. With a limited budget for every trip, this kind of service really feels thoughtful.
AXA Full Coverage“So you mean the car company won't give you a replacement?” my friend asked, surprised. Yes, that's exactly what happened. I rented a car in Boston, and everything was fine until a small accident made the car undrivable. The rental company said they couldn’t provide a replacement vehicle, which was a big problem as I still had a few days left on my trip.
Thankfully, I had purchased AXA Full Coverage insurance. It covers not only vehicle damage but also things rental companies usually don’t, like glass and tires. I contacted their customer service and explained my situation. They were very professional and told me I could file a claim, including reimbursement for renting a car from another company.
The case started on November 11, and they kept following up. At first, the rental company promised to refund part of the cost but delayed it for weeks. The support team kept pushing the rental company for my refund while confirming the claim amount with the insurance provider. Finally, the insurance approved a payout of $300.73, which I received.
By December 22, I also got the refund from the rental company. While the process took some time, I felt reassured knowing AXA Full Coverage truly delivered its promise. Their support was a relief during such a stressful time.
