“So you mean the car company won't give you a replacement?” my friend asked, surprised. Yes, that's exactly what happened. I rented a car in Boston, and everything was fine until a small accident made the car undrivable. The rental company said they couldn’t provide a replacement vehicle, which was a big problem as I still had a few days left on my trip. Thankfully, I had purchased AXA Full Coverage insurance. It covers not only vehicle damage but also things rental companies usually don’t, like glass and tires. I contacted their customer service and explained my situation. They were very professional and told me I could file a claim, including reimbursement for renting a car from another company. The case started on November 11, and they kept following up. At first, the rental company promised to refund part of the cost but delayed it for weeks. The support team kept pushing the rental company for my refund while confirming the claim amount with the insurance provider. Finally, the insurance approved a payout of $300.73, which I received. By December 22, I also got the refund from the rental company. While the process took some time, I felt reassured knowing AXA Full Coverage truly delivered its promise. Their support was a relief during such a stressful time.
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