Albania

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Cody rentonAlbania

Now when I look back I am really glad I added AXA Full Coverage when I booked on QEEQ because if I had to pay that 300 euro tire damage all by myself I think I would be really mad. The whole thing is finished now. The insurance side has already sent the money and they followed the bill amount so the claim is successful and I finally feel relaxed. If I move a bit back in time my days were kind of wrapped around this claim. Every few days I contacted customer service and kept asking in my head what document is still missing. They explained that the rental company was not very helpful and some papers like the damage report were not complete or did not look right. I was worried and a bit annoyed. I could only push them and also check my own emails and photos to see if I could find anything useful to send. Earlier than that the insurance company was already checking my case and they asked me to confirm the amount and the currency. When I saw that message I felt lighter. At least it meant the case was moving and not stuck. After I confirmed it I checked my email almost every day because I did not want to miss any update. Every time customer service contacted me and said there was some progress I told myself okay it is finally moving again. If I go even further back it was the moment I found out I was charged 300 euro for tire damage. That day I returned the car in Tirana in Albania. The time was a bit later than the original plan maybe around nine in the evening. I drove the Opel Mokka from Felirent back to the return place. The staff walked around the car and then pointed at the tire and said there was a problem. I felt confused and thought this is really bad luck. They soon told me I had to pay around 300 euro. In that moment I only had one clear thought. I was lucky that I chose AXA Full Coverage when I booked. As a young person my budget is not big and this kind of sudden cost feels really heavy. The pick up day was normal. It was around the morning of February 9 close to half past nine when I got the car in Tirana. I saw it was an automatic Opel Mokka with four doors and five seats. It felt good for me because I did not want a car that was hard to drive. I took some quick photos of the body and the tires and I told myself I have insurance so it should be fine but more photos cannot hurt. I did not expect that these photos would become important later. When I started the claim the progress at the beginning was very slow. I was pretty frustrated and I kept thinking why is the rental company not answering. I also asked customer service if I should contact the rental company myself. They said I could try to push them too. So I sent emails to the rental company and explained that I needed a clear bill or damage document so the insurance people could understand it. During that period it felt like everyone was trying to push the case forward but the speed was not as fast as I wished. I remember I called several times just to check where the case was stuck. Sometimes it was because the file from the rental company was not right. Sometimes it was because they were still checking. I felt a bit lost when I heard all this but I could feel that they kept following my case. For me the most important part is that AXA Full Coverage finally accepted the tire damage and covered the money that the rental company charged me. The whole experience was a bit tiring but AXA Full Coverage was really useful for my student level budget. The process took some time but once the money came back I did not feel so upset anymore. If I rent a car again in the future I will probably add this insurance again so I can feel less scared about sudden costs.

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Mark PedigoAlbania

I will start from the end because that feeling还在我心里. The 690 euro damage bill was finally fully covered and I did not pay anything myself. When I knew that, my whole body relaxed. My shoulders真的放下来了. I just thought I was really lucky that I chose this insurance. I booked the car on QEEQ and picked it up in Tirana, Albania. It was around the evening of May 7, close to ten at night. The sky was dark and the lights outside the airport were a bit yellow. I was alone with my backpack and small suitcase, walking to the otoQ counter. The guy at the counter was friendly. I got a Fiat Tipo with manual gear. I also drive manual in Poland so I felt okay. The car looked a bit old. There were some small scratches. He said they were old ones. I still took some photos, just to be safe. The real problem came near the return day. It was already around May 15. The weather in Tirana was very bright and sunny. I was driving alone in the city. That afternoon I went through a narrow street. Cars were parked on both sides. At one corner I turned the steering wheel a bit too much. Suddenly the car got very close to a parked car. My heart just jumped and I heard a light scratch sound. It was not very loud but my whole body went stiff. My hands were wet. When I stopped and checked, I saw a long mark on the side. My stomach went cold. My first thought was that I was in big trouble. I thought the rental company would ask for a lot of money. I was alone in a foreign country and I started to think about my budget and my life in Poland. In that moment I suddenly remembered that I had added AXA Full Coverage when I booked. Before this I only thought it was extra safety. Now it became my only hope. My plan was to go back to Tirana on May 13, wash the car and fill the tank, then return it around three thirty in the afternoon on May 15. After the scratch I drove super carefully for the next days. When I finally went to return the car I arrived a bit early. A staff member walked around the car. He saw the damaged part very fast. He frowned a little, wrote on his paper and took some photos. Then he told me this damage would cost money and they would calculate the amount. When he said that, my heart got tight again. He also said it might be a high amount. I started to do the math in my head. For someone from Poland like me, a few hundred euro is a lot. After I gave back the keys I sat aside and waited. Time felt super slow. My mind replayed that small corner many times. I felt a bit stupid for not turning slower. Later they gave me the bill. The number was around 690 euro. I stared at it and I felt almost numb. Then I thought thank god I have the insurance. Without it I really could not handle it. The hardest part for me was not only the money. It was also the language and the feeling of not knowing what will happen. I speak Polish and simple English. The rental staff spoke Albanian and their English was not always easy to catch, so I felt nervous when we talked. I contacted the platform customer service and explained everything. I told them I had the accident near the return day in Tirana and that the car company gave me a damage report and photos. They asked me to send all the things I had, like pictures of the scratch, the damage bill and my rental info. I stayed in my room that night, with the window open. Outside Tirana was a bit noisy. Inside I was sitting on the bed with my phone, checking emails, taking photos and uploading step by step. I was scared I might miss some document and then they could not pay me. After I sent everything, they said they would help me go through the claim with the insurance. So I waited. I flew back to my normal life in Poland but my mind was still half in Albania. During the day when I was studying I would suddenly think of that 690 euro. At night when I used my phone I would open the photos of the scratch again. Every time I saw it I felt annoyed and a bit angry at myself. Some time later they contacted me again. They told me the claim was approved and the 690 euro damage would be paid. When I read that message I just sat there for a second. Then I felt really light inside. It was like someone took a heavy stone away from my chest. For me the biggest feeling from this is that having this full coverage behind me makes me less scared to rent a car alone. This scratch was not a big accident. No one was hurt. But the money was big for me. Without AXA Full Coverage I think I would have a shadow in my heart about renting cars in the future. When I first picked up the car in Tirana at night I never thought I would really need this insurance. I only thought extra protection is maybe smart. Later I saw it actually saved me. During the claim, what stayed in my mind most is the feeling that I did not fall on the ground. At first I was afraid the rental company would charge me in some strange way. I was afraid of the language gap and that the process might be super hard. Then this fear slowly changed. I felt more calm because I knew someone on the platform side and the insurer would handle the case based on my papers. I did not have to run between companies and make many calls myself. When the money was confirmed I finally understood that this service is not just some words in a contract. It is something real that can help someone like me. Now when I think about my days in Tirana I still see that narrow street and hear that small scratch sound in my head. But I also remember the moment later in my student room in Poland. The sky outside was gray. My phone screen showed the message that the 690 euro would be covered. In my mind there was only one clear thought. I was really glad I chose this full coverage at the beginning.

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Aye HolsingerAlbania

I booked my car in Tirana through QEEQ and I picked it up around the morning of April 29. It was my first time driving there and I was a bit nervous. The car was a Skoda Kamiq with automatic gear and it felt easy to drive. I was glad I had bought AXA Full Coverage because it made me feel safer. Then the thing I was afraid of really happened. One day when I was parking in the city I made a small mistake and the front bumper got a scratch. I was shocked and my first thought was that this would cost a lot of money. When I returned the car around the morning of May 2 the staff at the rental counter checked the car and saw the scratch. They charged a big amount on my credit card. When I signed I was thinking that it was good I had the insurance or this would really hurt my budget. After I went back I started to prepare the things for the claim. At the start I did not really understand what they needed. I only knew they wanted some ID and my card bill and some photos. My first upload was not complete. The photos were not enough and my credit card bill was still in pending status. I was worried that the claim would be very hard so I contacted their support. The support team talked with me and told me step by step what was still missing. They said I needed a clearer screenshot of the final card bill and also photos of the damaged bumper. I was thinking that it was lucky they reminded me because I would not know all these small things on my own. Later I sat down and did it again. I took better photos of the damage and uploaded them. I also sent the updated credit card bill screenshot. When all the files were ready they told me they had passed everything to the insurance company. During that time I cared about this a lot and I asked them about the claim progress every few days. Each time I asked they replied and told me what stage it was in and that the money was already on the way and I just needed to wait. After some more days my bank finally showed the transfer. When I saw the claim money arrive I felt so relaxed. The charge from the rental company was basically paid back by the insurance. It felt like I got my loss back. At that moment I really felt that buying this insurance was worth it. For someone like me driving in another country and not very used to the roads this kind of cover makes me feel much more safe because even if something happens I can still get my money back.