AXA Full CoverageTo be honest I never thought I would really need AXA Full Coverage. I booked the car on QEEQ and picked it up in Hualien around the middle of May. I planned to drive down to Tainan and return it a few days later. On the first afternoon something bad happened. I slowed down at a junction to check all directions. A car behind us did not stop and crashed into the back of our car. The sound was very loud. I was shocked and my first reaction was to look at my partner in the passenger seat. Her face was pale. She said her teeth hurt a lot and her neck also hurt. In that moment I was scared and a bit lost. We went to the police station to report the accident. Then we went to the hospital. The doctor said two of her front teeth were broken and we had to come back the next morning for more checks. That night I could not stop thinking. The rear of the car was damaged. There would be downtime fees. Maybe repair costs too. We also could not use the car for the next days. I kept asking myself if all this money would come from my own pocket even if the crash was not my fault. When we brought the car back to the rental counter earlier than planned I felt nervous. I worried about my partner’s health and at the same time I was afraid that my credit card would suddenly show a big charge for damage and days we did not use the car. Later the rental company charged 9450 TWD as a fee for the days the car could not be used. When I saw this number I felt it was unfair. The other driver hit us from behind so why should I pay so much. At that moment I remembered I had bought AXA Full Coverage and I hoped it could really help. I collected all the papers from the police and the hospital and then asked the service team what I could claim. At first the claim was not simple for me. I tried to include many things. I wanted the unused rental days back the downtime fee for the car repair even flights and transport to the hospital. In my head I thought I just tell everything and maybe they pay everything. I wrote and rewrote the amounts many times. They explained to me in simple words that this insurance mainly covers damage to the rental car and also some medical costs only for the insured person when there is a permanent problem. Other costs like flights and local transport are outside the cover. I did not really like this answer and I was worried that my English was not clear enough. I felt a bit stressed but I still adjusted my claim and focused on the damage and the downtime fee that the rental company charged. In the end the claim amount was confirmed as 283.94 EUR. This was basically the whole 9450 TWD downtime fee plus the related fee covered by AXA Full Coverage. When I saw this number I felt that at least for the car part I did not lose money for nothing. The money did not arrive very fast. I checked my bank account many times and sometimes I thought that maybe the process was stuck again. One day I finally saw the transfer for 283.94 EUR. The relief I felt at that moment was very real. When I look back I think that without this insurance I would have had to accept the 9450 TWD fee even if the accident was not my fault. Now at least the cost for the car and its downtime is solved and I can focus more on my partner’s treatment. Her medical bills were not covered in the end but at least they really paid for the car loss and that gave me some solid help in a very stressful time.
AXA Full CoverageThat day in Kaohsiung, things were pretty good at first. I came with my kid and driving was easier for us. I booked a nine seat car from IX Rental through QEEQ and picked it up in Kaohsiung around April 29 in the afternoon. We planned to return it around noon on May 3 so the trip with my kid could be more relaxed. The car was big and my kid sat in the back and said that the car felt like a small bus.
On the third day of driving, things went bad. I was reversing in a parking lot and I did not get the angle right. I heard a hard sound and I just froze. I got out and saw a clear scratch on the back of the car. My kid asked me if we would need to pay a lot of money. I felt really nervous in that moment and I blamed my own driving.
When we returned the car, the staff at the rental desk checked the scratch and asked me to wait. They told me I needed to pay for the damage. The bill was 9800 TWD. I looked at the paper and started to think about my credit card and if it would be a big problem later. When I paid, I felt pretty down. The trip with my kid suddenly had this extra cost.
Back at our place, I remembered that I bought AXA Full Coverage when I booked. I decided to contact them and explain what happened. I took clear photos of the damage and sent them. Later I also sent the credit card record for that payment. They asked me about my name spelling because it was a bit different from my passport. I sat there and checked each letter one by one, because I did not want to make any mistake.
All I could really do was give them every document they asked for. My kid watched me work on these files and asked if the money would come back. I told my kid that it should be okay and we just needed to wait.
After a while they told me that the claim was approved and I would get back the same 9800 TWD that I paid at the rental desk. When I saw that message I felt a big relief, like my wallet got hurt and then got healed again. For a parent traveling with a child, this amount is not small and getting it back takes away a lot of stress.
This experience showed me that this insurance is not just some option on a page. It really helped cover my loss after the car damage. Without this claim, I think I would remember that bad moment of reversing with even more regret for a very long time.
AXA Full CoverageI rented a car in Taipei, but unfortunately, there was a minor accident, and the car got some damage. At first, I was really worried because I wasn’t sure if handling the insurance claim would be complicated. However, I had purchased AXA Full Coverage, which made me feel very reassured throughout the process. Their team was very professional and kept following up on my claim. All I had to do was provide my credit card statement and photos of the damage, and they took care of the rest. In the end, I received 3,000 TWD as compensation, and it was settled in Japanese Yen as I requested. The whole process was much smoother than I expected, and I truly appreciate their service.
AXA Full CoverageWhile renting a car in Taiwan, my car got slightly scratched. At first, I was worried because the amount involved was not small, a total of 9960 TWD. Luckily, I had purchased AXA Full Coverage. Their team quickly contacted me and guided me to submit all the required documents, including photos of the damage and related receipts. Although there was some confusion with the car rental company's invoices, they kept following up and helped confirm the correct amount and fee details. In the end, I successfully received the full compensation. This experience made me feel really secure, especially having such coverage while traveling abroad.
AXA Full CoverageDuring the last few days of my trip in Taiwan, my rental car got scratched accidentally. I was really worried because traveling with kids was already overwhelming, and now I had to deal with car damage too. Luckily, I had purchased AXA Full Coverage insurance. I quickly contacted their customer service. They asked me to upload photos of the damage and confirmed the currency and amount for the claim. The whole process was much easier than I expected. In the end, I successfully received the claim without any extra financial stress. This insurance truly gave me peace of mind.
AXA Full CoverageAt first, I was really worried. My car had a minor accident in Taichung, and while it wasn't a major issue, the damage was quite serious. The repair cost added up to $1,630, which was a significant amount for me. Fortunately, I had chosen the AXA Full Coverage insurance when I booked through QEEQ. Looking back, it was a wise decision.
After the accident, I immediately contacted their customer service and submitted all the required claim documents. The staff assured me that they would forward the materials to the insurance company for review. Although the process took some time, they kept me updated at every step. I remember asking once, "Will the claim really go through?" The staff patiently reassured me that as long as the documents were complete, there shouldn't be any issues.
Later, the insurance company approved the claim and confirmed that the damage amount of $1,630 would be covered. When I heard this, I felt so relieved. A few days later, the compensation was transferred to my account, and the entire process left me feeling secure.
This experience gave me great confidence in the AXA Full Coverage service. While no one hopes to use their insurance, having this kind of protection truly gave me peace of mind.
