I will start with the result. My billing problem is still not a perfect story. But what really stayed in my mind is that there was one person who kept following my case. Almost every time I sent an email, the reply came from the same support person. In my head I was like oh it is him again. He still remembers me. This all started when I went alone to Boston for work around late May. I booked an Alamo car through QEEQ. I picked up the car around May twenty third and returned it in early June. On the return day I first used my personal credit card to pay the part of the rental at the counter. Then I changed my mind and asked the staff to charge the company card of our legal person instead. I thought this would be easier for expense claim. On my bill I saw that the charge on my personal card was refunded around mid June, so I thought it was all good. A few days later I checked my bank records and saw that my personal card was charged again in late June. It was a big amount. When I changed it to my currency it was more than six thousand. I was really shocked. I only had one thought in my mind. Why is it charged again. I already used the company card right. I then checked the records of the company card and found that this card was already closed by the company. I got even more confused. I started to think maybe the company card did not work so the system charged my personal card again. I called my bank first. The bank could only show me the charge and refund on my personal card. For the company card there was almost nothing clear, because the card was already canceled. So in my hand I only had proof that my own card was charged, then refunded, then charged again. I did not have any paper that could show the company card was also charged. I felt a bit lost because it was my whole balance and it was gone. At this point I contacted their support team. To be honest I thought they would just tell me to talk to the car company. But they did not do that. The person on email was very patient. He asked me to explain the whole story again and asked me to send all the screenshots I had. At that moment I felt a little tired inside because I had already sent these to the bank. But I also knew this was the only thing I could do so I put them together one more time. I sent the screenshots of my first payment on the personal card, the refund, and the second charge. I wrote down the dates and the amounts. The reply came back soon. They told me they had contacted the car rental company and asked about this unknown fee. At that moment I felt I was not fighting alone with the rental company. I felt someone was speaking for me. They also sent me updates saying the rental company still did not answer or that they had sent another reminder. I could feel that someone was watching this case and did not forget it. Of course there was a real problem. I still could not show any proof that the company card payment was successful. This made the case very hard. The support person also told me that without proof that both cards were charged they could not fully prove to the rental company that it was a double charge. I felt a bit down when I read that. In my head I kept thinking if only that company card was not closed I could easily print out the record. They suggested I talk again to the bank to confirm if the company card had ever been charged. If yes I should send both records to them and then they could try to push the case higher. I had already asked once but I still tried one more time. The whole process was not easy. But I could feel that this was not just some copy paste answer. Someone was really reading my emails and trying to go as far as they could with the proof I had. Right now there is still no big happy twist. There is no magic email that all the money is back. But for me the big difference is that I was not left alone with a cold system. There was this one person who kept catching my questions. Every time I saw the same name in the email I knew someone still remembered this small customer from Korea who rented an Alamo car in Boston. Maybe for them this was just a normal case. For me during the time when the money was taken and I could not see any company card record it was a very helpless feeling. Because of this one to one follow up experience I did not just give up in the middle or think that nobody cared. Even if things did not end exactly how I wanted I still want to write this down. For other people who have a similar bill problem at least you know you do not have to face it fully alone.
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