I booked my car through QEEQ in Spain. On June 9 in the evening I picked up a Seat Ibiza from Enterprise in Alicante. It was a small manual car and it felt pretty good to drive. The next day around noon I dropped the car in Motril. At first I thought the whole rental was very smooth. Then when I started to prepare my work reimbursement papers the problem came out. I needed a proper invoice with VAT for my company. I only had a simple receipt and my company would not accept that. I asked myself if I had missed some document. I checked the papers again and again and it still looked wrong so I decided to contact their customer support. I also asked myself if they would say this is not their job. I was a bit nervous because I did not want to lose that money. The support staff replied to me very fast and sounded very serious. She first asked what I needed the invoice for and I said it was for company reimbursement. Then she said she would check with the rental counter to see if they could give me an FI with VAT. In my mind I asked again how long this would take and if anyone would really follow up. After some time she sent me an update and said they were already talking to the rental staff. She also reminded me that the invoice from the counter only shows extra charges at the desk and it does not show the prepaid part so I could know what to expect. I asked her if there was any other charge on my card besides the deposit. She said she would confirm this for me. Later she told me that the rental staff checked and there was only a 200 euro deposit and no other extra charge so I could relax about that. I was still waiting for the final invoice result but during the whole time I felt someone was really watching this case for me. It was not like they just sent one email and disappeared. Every time I had a question she answered one by one in simple words. I asked one thing and she replied clearly so I did not feel lost. As a young person dealing with a VAT invoice in Spain for the first time this support made me much less stressed. The reimbursement rules were still a bit hard for me but with this kind of follow up I did not feel I was doing everything alone in the dark.
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