"Dad did they give your money back" My daughter asked me this when we got home. She was holding her tablet. I looked at the bank message on my phone and said yes with a smile. Two hundred sixty five euro ninety seven. All of it. At that moment I finally felt relaxed and I also felt that buying QEEQ Worry-Free Service was the right choice. The story started on a windy night in Fuerteventura. I was traveling with my family. We landed and walked slowly through the small airport with two suitcases and a tired kid. We got to the SIXT counter about a bit more than one hour after my original pick up time. Outside the airport I could hear the wind and smell the sea. My daughter kept asking when we could go to the hotel. At the counter I was told there was no car like the small SUV I booked. The staff said the cars they had left were either too small or not good for our luggage and a child seat. I started to feel nervous. I had planned this trip for months and now it felt like it might break at the first step. In the end they said they could only give me a higher class car and I had to pay an extra 265.97 euro. I was really torn. I was tired and a bit angry. But it was late and I did not want my family to be stuck without a car so I used my card and paid the fee. On the way to the hotel the road lights passed by the windows again and again. My daughter fell asleep in the back seat. I kept thinking about that extra money and doing the math in my head. When we got to the hotel I remembered that when I made the booking I had added Worry-Free Service on purpose. I was afraid of this kind of extra charge at the counter. So I contacted their customer service and explained everything. I sent photos of the invoice and the bank charge. To be honest I was still worried that it might just be a nice name and that nothing would really happen for me. Their support talked with me carefully. They checked the time I arrived and the amount I paid and the bill from the car rental company. While I was waiting for updates I opened my banking app almost every day and looked at that line of 265.97 euro. It always made me feel a bit upset. At the same time I told myself this is exactly why I bought this service. Some time later they told me they could handle it under Worry-Free Service and asked me again to confirm the final bank record. I sent the latest statement. Then I just waited. During those days I took my kid to the beach in the morning and we played in the waves. At night back in the apartment I would check my email and messages. To be honest I was thinking more about that upgrade fee than about how blue the water was. One evening my bank sent me a message. It said there was a refund. I opened it and saw the exact same amount. 265.97 euro paid back to my card. I read the number a few times just to be sure. Then I finally felt the whole thing was over. My daughter saw me smiling and thought I found a new beach. I told her it was the extra money coming back. She smiled too and said then we can come to Spain again next time. If I had not chosen Worry-Free Service when I booked I think I would have just taken the loss and accepted that big extra fee. Now the full upgrade cost was repaid and my budget was safe again. The whole family trip stayed happy and this little problem became just a story I tell my friends about how that extra service actually helped me.
Odkryj, jak nasza usługa pomogła innym klientom
