I will say the main point first. If I did not buy AXA Full Coverage when I booked with QEEQ I would probably still be crying about that one thousand euro bill now. At the start I really thought I would need to pay around 1150 euros by myself and it felt pretty hopeless. In the middle of April I rented a Ford Focus estate with Wheego in Malaga. I picked up the car around April 27 in the early afternoon and planned to return it in Malaga around May 6 in the afternoon. The car was manual and everything was fine at the beginning. I drove it and felt okay. The problem came one day before I returned the car. I was driving in the city on a narrow street and turned a bit tight. The right side of the car hit a stone block. I heard the sound and my whole body went stiff. I got out of the car and saw clear scratches on the side of the car and some damage near the wheel. My first thought was that I was done and that I would lose a lot of money. I took many photos with my phone and in my head I kept thinking if AXA Full Coverage would pay for this or not. On the return day I went to the Wheego counter in the afternoon and gave the keys back. The staff walked around the car to check it. I was very nervous. He saw the scratches and his face changed. He said he needed to record the damage and there would be a cost. I asked how much. He did not give me a clear number and only said it might be high. Later the amount from the rental company was around 1150 euros. When I saw that number my head hurt. I started to count in my mind how many hours of work that would be for me. When I got back to where I was staying I contacted their customer service right away. I told them what happened and sent all the damage photos. They explained that I had bought AXA Full Coverage and told me not to panic. They would talk with the rental company and confirm the final cost and also need some documents. I could feel they were talking with the rental company again and again because sometimes they updated me and said the rental company sent a file but the amount was not final yet. Those days were not easy for me. I had to wait for the final bill and I was also scared that something might go wrong. The only thing I could do was give them all the files I had and wait. After some time the customer service told me that the rental company had confirmed the final damage cost. It was about 1150 euros and they also checked the currency and amount with me. I got nervous again because I thought maybe I still needed to pay first. Soon they told me that it could be claimed under AXA Full Coverage and asked me to confirm my details again. At that moment I felt a big stone fall from my heart. For a young person like me more than one thousand euros is a really big cost. If I had to pay it by myself my whole budget for this trip would be broken and I would worry about it for a long time after I went home. With this cover it was very different. The claim went smoother than I expected. I could feel that they kept watching this case and they told me when there was progress. When I got the message that the claim was approved and paid I finally relaxed. I felt that the extra money I paid for AXA Full Coverage was totally worth it. It was not complicated either. I just needed to give the right files. Now when I think about this story the worst part is not the scratch on the car. The worst part is when you do not know how much you must pay and what you should do. This cover made that fear much smaller and saved me from a very heavy bill.
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