I have to say this first. The day I saw the extra 279.2 dollars on my credit card, I was really speechless. I used QEEQ to book a Toyota Camry from AVIS in Newark. I drove alone to Albany. The trip was fine. I returned the car normally. Then a few days later I checked my bill and this charge was just sitting there with no clear note. My first thought was that they charged me for nothing and I felt really upset. When I started to contact them I was pretty mad. I could not even say what exact fee it was and the rental counter people did not explain well. I did not really want to send a lot of screenshots because it felt annoying. I still told customer service all the info I could. One thing that surprised me was that the same person kept following my case. It felt like dedicated customer service just for me. I did not need to repeat my story again and again. At the start I kept saying that I never agreed to extra charges and I was really unhappy with the rental company. They did not ask me to go fight with AVIS by myself. They said they would help me ask and then they gave me updates from time to time. They told me they had contacted the rental side and were still waiting for answers. I know the work in the background can be complex but what I felt was that someone was really watching my case and I was not left alone. Some days later customer service told me the rental company said it was a damage fee and it was about the mirror. They also sent me the invoice from the rental company. When I saw the actual invoice my anger dropped a lot. At least I finally knew what the 279.2 dollars were for. It was not this random charge that made no sense anymore. During this whole thing the biggest feeling for me was that someone stood between me and the rental company and helped me ask questions and explain their words. I travel alone and I really do not want to spend all my time fighting with big companies. They helped me find the reason and explained it in simple words so I felt much more at ease.
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