Did they fix the problem in the end If you only care about that the answer is yes and I also got some small compensation The thing that stayed in my mind was the one on one follow up from QEEQ So what really happened I came from the UK to the US with my two kids I booked the car through them and chose a Ford Mustang Cabrio The word cabrio made my kids super excited I picked up the car a bit later than the real date in my memory It was around the evening of May twenty fourth at Tampa airport My pick up time was about eight something Why is this not a Mustang That was my first question when I reached the parking space The staff at the rental counter gave me the keys I walked over and saw a Mercedes C300 The car looked nice and clean but it was just a normal sedan and not a convertible I felt a bit unsure I checked the kids seat belts and at the same time wondered if I got downgraded and still paid the higher price Should I just let it go I asked myself that My two kids were already playing with the phone chargers in the back I could just drive away and act like nothing went wrong But then I remembered that a convertible was more expensive and I really compared prices before I booked If I stayed quiet I knew I would keep thinking about it So what can I do I took out my phone and contacted their customer support I told them that I booked a cabrio group but got a Mercedes sedan instead They checked my booking first then asked what car I got now The chat was simple They said they would talk to the rental company for me and told me I could just use the car first and they would keep following up Will this take forever That was the next worry in my head When you travel with kids you really do not want a problem that just hangs there and nobody cares I kept driving as planned My main focus was on the road and on the kids When I had a quiet moment I checked my phone to see if there was any new update Do they still remember my case I thought about this a few times because the car was already with me and life just moved on But they kept sending me short updates about what the rental company said and what might happen next The words were simple and clear It made me feel that my case did not fall into a black hole So is this a downgrade or an upgrade That was the most confusing part for me A Mercedes sounds good but it was not a cabrio I did not want to take advantage of anything I only wanted it to be fair Later they told me that the rental company saw it as an upgrade and the price difference was not big They checked similar cars and said they would give me a small payout as compensation Can I accept this I asked myself again By that time I had already returned the car in Miami I remember it as the afternoon of May twenty ninth around two o clock I handed the keys to the staff and left After that I thought about the whole thing The kids were comfortable in the car the luggage fit fine We just missed the top down experience which was a bit of a shame but not a disaster Were they really helping me When I look back I feel they were The one on one style was what I liked the most Every time I sent another message the person already knew my story I did not need to explain from the start again For a parent with kids this is a big deal It saves a lot of energy I only had to answer their simple follow up questions What if no one answered me I sometimes think about that too I guess I would still use the car but I would feel ignored Instead they kept talking to the rental company and turned all the back and forth into simple language for me In a way they argued about the car group price with the company so I did not have to I could just be a dad driving the car and watching the two little ones in the back So were the kids happy If you ask them maybe a cabrio would still be cooler But the trip was smooth the car was clean and felt solid After some days they stopped talking about the car model and only cared about where we would go next I also slowly let go of the idea that it must be a convertible and started to care more about having someone who sticks with my problem until it is closed When I think of this rental now I do not picture a perfect car photo I remember a line of questions and answers I asked something they replied then I asked the next thing and they handled it Step by step it made me feel that someone kept me in mind while I was out there driving with my kids
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