At first I felt kind of mixed about my booking with QEEQ. The car itself was fine. I picked it up around noon on March thirtieth in San Juan. It was a Hyundai Kona with automatic transmission and it drove well. But when I came back to San Juan and dropped it off in the afternoon on April eighth, my credit card later showed an extra charge of more than one hundred seventy euros. That really confused me. I travel for business, so every cost has to match my reports. A random charge like that is very annoying. I first asked the staff at the rental counter. Their answer was very unclear. They mentioned some cleaning fee and a toll admin fee, but they could not explain exactly what part was what and they did not give me a proper breakdown. I remember thinking that if I had to fight with the rental company by myself, it would take a lot of time. So I reached out to the customer service team and I was surprised that they kept following my case. It was not just one or two replies and then silence. I was busy with work and some days passed, but they still came back to me with updates. They told me when the rental company gave new explanations and if there was any new detail about the charge. One time they told me the rental company said I had added extra insurance at the counter and some toll service, and there was also a cleaning related fee. I was not very happy about that, because when I returned the car it was pretty clean. Of course it was not perfect like a new car, but it was not dirty enough to need a special cleaning fee. What made me feel better was that the team did not just stand on the rental company’s side. They kept asking more questions for me and pushed for a clearer breakdown and proof of the car condition. My English is fine, but arguing over many small terms and numbers takes a lot of energy. Having someone keep an eye on it for me made a big difference for a business traveler like me. The whole process was not super fast, but I could feel that one person was always looking after my case. When something was not clear, they went back to ask and then explained it to me in simple words. I am not the type who writes good reviews all the time, but this kind of dedicated follow up really took a lot of pressure off me. I did not have to deal with the rental company alone and I could focus on my work instead. For business trips, this feeling of being cared for and having things explained clearly turned out to be more important than I expected.
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