When I think about this trip now, the first feeling is that I was really glad I was not alone with that crazy bill. I booked the car with QEEQ. I arrived in Phoenix around the afternoon of March 11 and picked up a Toyota RAV4 from Budget. It was an automatic car and for me it was easy to drive, so I just finished the paperwork at the counter and drove out of the airport without thinking too much. About three days later I returned the car in Phoenix a bit earlier than planned. I thought coming early was safer. After I went back home and checked my credit card, I saw almost one thousand dollars more than I expected. My mind went blank. I kept asking myself if I did something wrong. I tried to talk with the rental counter first. They said it was about the return time and some rate code thing. Their words were very confusing for me. I am an overseas traveler and I do not really know all these rules so I felt worried and also a bit angry. Then I contacted the platform support and told them what happened. What surprised me was that the same team stayed with my case the whole time. It was not one person today and another person tomorrow asking me the same questions again. It felt like someone was really in charge of my problem. I got messages and emails from them in simple and clear language. They told me they were talking with the rental company and they asked me if there was any new bill or refund on my side. During those days I kept checking my credit card by myself. Every time I saw no change I felt nervous and I would send them another message and ask if there was any update. They did not show any bad attitude. They answered me with patience and told me that they were still pushing the rental company and waiting for the money to come back. One day when I checked my card again I suddenly saw that about nine hundred something dollars was already refunded. I felt so relaxed in that moment. I wrote to the support team and told them I got the money back. I really felt that someone was standing on my side the whole time. I still do not fully understand the rate rule and how coming back a few hours early made the price change so much. But I did not feel abandoned in this process. For me the most important part was not that there was a problem. Problems can always happen. The important thing was that after the problem came out someone followed it closely stayed in touch with me and kept checking until it was solved. As an overseas visitor that feeling that there is a dedicated person looking out for me in another country is more valuable than anything.
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