Looking back now I feel the thing I did best for my trip in Bilbao was buying AXA Full Coverage when I booked with QEEQ. When I placed the order I was still thinking if I should really spend extra money. I was traveling alone and wanted to save some cost. But I worry a lot so I told myself it is better to have more protection and feel calm. It was around the beginning of April when I flew from the UK to Bilbao. I picked up the car near the airport from the Sixt counter. It was a BMW 1 Series with automatic gearbox. The car looked pretty new. That morning around nine I drove out of the parking lot. The sun was strong and the road was not hard to drive. I even thought this trip would be very smooth. The real problem came one or two days before return in the evening. I was alone driving in the city on a narrow street and tried to reverse into a space. There were many cars parked on the side. I thought the distance was enough and moved back slowly. Then I heard a long scratch sound and my heart just dropped. I got out of the car right away and saw a clear scratch on the side. It was not huge but you could see it very clearly and I knew this would cost money. I stood by the road for a few seconds and felt a bit shocked. In my head I only thought this is bad and I will need to pay a lot. When I went back to my place I checked the car again and took many photos and some videos on my phone. At that moment I felt really thankful that I had bought AXA Full Coverage. Without it the pressure on me would be very big. On the return day I went to the Sixt office in Bilbao a bit earlier than planned in the late afternoon. The staff walked around the car and saw the scratch right away. He called his coworker and they looked at it for a few minutes then told me there would be repair cost. I told him I had extra insurance and asked him to give me the needed papers. I still felt nervous inside and I was worried it might be very complicated. After I got back home I prepared all the photos and the rental papers and sent all the information they asked for. In the next days the customer service kept in touch with me and checked the details and the amount. I remember one thing clearly. They asked me if I prefer the refund in GBP or in EUR. I live in the UK so I said GBP would be better but if not possible EUR is also fine as long as the money comes. Later they confirmed the amount again. It was about 460 EUR which was around just under four hundred pounds. When I saw this number I thought that if I did not have this insurance and needed to pay it from my own pocket during a solo trip I would feel really bad. Now I only needed to wait for them to pay me back so the pressure was much less. Some time later they told me the amount was confirmed and they would move on with the claim. Those days I was at work and sometimes missed their calls. They left messages and also sent me emails to follow up. After I finally replied and confirmed everything it did not take long before I got the message that the claim was successful and the 460 EUR was paid. I felt a big relief at that moment and I just thought I was really lucky that I chose AXA Full Coverage at the start.
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