When I walked out of Copenhagen airport, the sky was a bit grey and the wind was cold. I pulled my suitcase to the Budget counter. I felt excited and also a bit nervous. My car was an Opel Corsa with manual gear. A small car. I looked at it and thought it was kind of cute. I felt it would be my feet in Denmark for these days. I booked it on QEEQ so I thought everything would be simple. At the counter the staff said I was a young driver so there would be an extra fee. I understood that part and I agreed. I thought it was okay and safer. Then he started to say more things in English. I heard many words about insurance. The paper had many lines. I felt a bit lost. I did not want to ask too many times, so I just signed and took the key. Later back at my place I looked at the contract slowly. The more I checked, the more strange I felt. The total price looked higher than what I saw when I booked. I stared at those items and my heart started to panic. In my mind I only had one thought. Maybe they added some extra insurance for me at the counter. I only accepted the young driver fee. On the paper it looked like there was some kind of full coverage. I felt annoyed with myself. I was too nervous at the counter and my English was not good enough. I sent a message to their customer support and also sent photos of the contract. Then I kept checking my phone. I was waiting for someone to tell me what really happened. They replied and started to check the fees for me. The tone was patient. They did not blame me for my confusion. They explained step by step. They told me there was only the young driver charge. The basic part was 800 DKK and the rest was tax and total amount. It was not a second insurance added on me. I felt my chest relax a bit. But I still had one more question. The money I prepaid on the website was higher than the amount on the voucher from the car rental. I asked where this difference came from. They explained that it was because of currency conversion between different money types. There can be some small difference. They used simple words so even I, who is not good at math, could understand the idea. During the chat I felt they were really following my case. Not just sending one short answer and then gone. I felt like someone was taking care of me and helping me check every number. Later they also gave me an eight percent coupon for next time. I was sitting by the window, looking at the cold street in Denmark, and I felt much lighter. The whole booking had a small scary moment, but with this kind of support I felt my choice was still pretty safe.
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