Dedicated customer serviceWhen I walked out of Copenhagen airport, the sky was a bit grey and the wind was cold. I pulled my suitcase to the Budget counter. I felt excited and also a bit nervous. My car was an Opel Corsa with manual gear. A small car. I looked at it and thought it was kind of cute. I felt it would be my feet in Denmark for these days. I booked it on QEEQ so I thought everything would be simple.
At the counter the staff said I was a young driver so there would be an extra fee. I understood that part and I agreed. I thought it was okay and safer. Then he started to say more things in English. I heard many words about insurance. The paper had many lines. I felt a bit lost. I did not want to ask too many times, so I just signed and took the key.
Later back at my place I looked at the contract slowly. The more I checked, the more strange I felt. The total price looked higher than what I saw when I booked. I stared at those items and my heart started to panic. In my mind I only had one thought. Maybe they added some extra insurance for me at the counter. I only accepted the young driver fee. On the paper it looked like there was some kind of full coverage.
I felt annoyed with myself. I was too nervous at the counter and my English was not good enough. I sent a message to their customer support and also sent photos of the contract. Then I kept checking my phone. I was waiting for someone to tell me what really happened.
They replied and started to check the fees for me. The tone was patient. They did not blame me for my confusion. They explained step by step. They told me there was only the young driver charge. The basic part was 800 DKK and the rest was tax and total amount. It was not a second insurance added on me.
I felt my chest relax a bit. But I still had one more question. The money I prepaid on the website was higher than the amount on the voucher from the car rental. I asked where this difference came from. They explained that it was because of currency conversion between different money types. There can be some small difference. They used simple words so even I, who is not good at math, could understand the idea.
During the chat I felt they were really following my case. Not just sending one short answer and then gone. I felt like someone was taking care of me and helping me check every number. Later they also gave me an eight percent coupon for next time. I was sitting by the window, looking at the cold street in Denmark, and I felt much lighter. The whole booking had a small scary moment, but with this kind of support I felt my choice was still pretty safe.
Dedicated customer serviceWhen the car damage compensation was finally paid, I felt like I could breathe again. The first thing in my head was that I was really happy I bought AXA Full Coverage and that there was someone from their side who kept following my case.
If I go back a bit in time, around the middle of April when we returned the car in Copenhagen, the staff at the rental counter suddenly told me there was new damage on the car and I had to pay a pretty big repair fee. My head went blank for a moment. My kids were next to me asking when we could go back to the hotel and I was scared my credit card would get a huge charge. I remember it was around April 17, close to noon at the return desk. The staff showed me pictures and a very formal invoice. I felt nervous and I was not even sure if we really made that damage. My English is okay but with these kind of money details I still get stressed. In my mind I just kept thinking that I did not want to make any mistake.
After we left, I contacted the platform customer service right away. At first I did not expect much. I just wanted to tell someone what happened. The same person talked to me every time. She went through the whole story with me and explained that I had AXA Full Coverage and I could file a claim. At that moment I felt a bit calmer. It felt like I was not fighting this alone. She reminded me to keep all the papers from the rental desk, the invoice and the photos, and told me I could reach out again any time. I remember thinking that there was actually someone who would stay on this case until it was done.
The next days were tiring. I had to work and also look after the kids. Sometimes I suddenly thought about the claim and felt worried that it might get stuck. When I got anxious I sent them another message. The same customer service person replied again. She was patient and used simple words to tell me the progress. She said the rental company sent some documents and they were checking the amount. She did not tell me every little detail but I could feel that someone was watching this for me. For a parent traveling with kids this feeling is very important.
When the claim was close to the end, she checked the payment method and the final amount with me again and made sure I was fine with it. I suddenly felt kind of looked after. It did not feel like I was talking to a cold system. It felt more like there was a person who remembered that this dad was worried about a damage charge. When the money finally came, I looked back at the whole process. I did have some stressful moments but things moved in the right direction. I know that without this one on one follow up I would probably have broken down a few times dealing with the rental company and all the invoices by myself. I booked through QEEQ this time and even if some things were not perfect, their constant follow up kept this rental from turning into a nightmare.
One-Dollar FreezeWhen I drove the Toyota Yaris Cross back to the airport in Copenhagen I was still thinking about one thing. This booking did not give my credit card much pressure. I booked the car on QEEQ. At that time my business trip plan was not fully fixed but I still had to lock a car first. Business travel changes all the time.
That day I picked the car on my phone and saw a payment option called One-Dollar Freeze. It said I only needed to pay 1 dollar first and the rest would be charged automatically before the rental started. My first thought was if there would be hidden fees or some interest. I checked the price a few times and compared the numbers. The final amount was the same as on the page. Nothing extra. I felt more relaxed.
During that week I also had to pay for flights and hotels. My card limit is not very high so I was a bit worried about blocking too much money at once. With this payment way I only saw that 1 dollar on my bill at the start. It felt like I booked a spot first. I did not need to pay a big amount right away and I did not need to move money between cards. I was checking my emails to confirm my meetings and in my mind I thought it would be nice if more bookings worked like this.
A couple of days before pick up I suddenly remembered that the rest of the money would be charged soon. I checked my credit card and saw the charge completed before the rental began. The amount was correct and there were no strange fees. Then I flew to Copenhagen for my business trip. At the counter I only needed to confirm my details with the staff. I did not worry about payment anymore because it was already handled.
For this whole trip the part I liked the most was how easy it felt when I made the booking. I did not put a big pressure on my card and I did not need to think about extra interest. For someone who travels for work a lot this really removed one thing from my list of worries.
Dedicated customer serviceI booked my car in Denmark through QEEQ and flew from the UK to Copenhagen on my own. It was around the end of March in the morning when I picked up the car at the airport. I felt quite confident because my voucher said the car could seat five people and hold several suitcases. I had three 24 inch suitcases and I thought it would be fine. When I got to the rental counter and saw the actual car I was confused. We tried to put the bags in the boot and we could only fit two. No matter how we turned the third one it just would not go in. The staff at the counter kept saying that in their system this model only takes two big suitcases and that if I really needed space for three I had to upgrade to a bigger car. They showed me their own info and it was different from what I had seen when I booked. I felt something was wrong but I also really needed all three bags to fit so I had to agree to a more expensive car and moved to a bigger BMW. In the end I paid quite a lot more for the upgrade and my mood went from excited to annoyed. When I got back to my place I contacted their customer service straight away and told the whole story step by step. I explained how many people and how many bags and the size of the bags. I thought they might just give a standard answer but the person who talked to me was quite patient. They did not make me repeat everything many times and they did not tell me to just talk to the rental company on my own. They clearly said they would ask the rental company and also check the luggage information I saw when I booked. They told me to wait for an update. At that moment I felt a bit relieved because it did not feel like I had to fight this alone. A few days later they contacted me again. They told me they had got the full invoice from the rental company and showed me a clear breakdown of all the extra charges. They also explained which part was the upgrade fee. At the counter I had no idea what all the numbers meant so I had worried that I was just overcharged. Now someone was explaining each part in simple words and I finally understood what I had actually paid for. That made me feel much calmer. After that they told me they would keep pushing both the rental company and the supplier because the luggage information on my booking and what the counter said did not match. They felt it was not fair that I had to pay everything just because of that. I could feel they were really following up because every few days I got another message with a small update telling me what the other side replied and what they planned to do next. I could not see what happened in the background but it did not feel like the case was forgotten. The process took quite a long time and I honestly thought a couple of times that this might just end with no result. Every time I looked at the amount I paid for the upgrade I felt upset and went back to read the chat again. After some more time they reached out once more and told me that they had managed to get a middle solution. I could get half of the upgrade fee back. Deep down I still felt a bit wronged because I believed the info on my voucher should count but I also know that real life is not always perfect. At least they did not pretend nothing happened. They tried to get a result that was as fair as possible for me. What mattered most to me was that during the whole process someone was clearly following my case from start to finish. They did not just send one sorry message and disappear. As a solo traveler in another country I do not feel very strong when I have to argue with a local rental desk. If they had not kept helping me to talk to the rental company I think I would have given up already and just eaten the whole cost. Now I got half of the upgrade fee back and I also learned what details I should check more carefully next time I book. The experience was not perfect but this kind of dedicated customer service made it much better. It really felt like someone was on my side and not just leaving me alone to deal with the rental company.
Price Drop ProtectorLet me complain first. I really thought this car booking would be another case of never check the price again after you pay. I was ready to feel a bit stupid later. I booked my car on QEEQ in Copenhagen. It was an Opel Corsa with manual gear from Budget. Small car but good for one person. I arrived on April 25 in the evening and picked up the car the next day in the late afternoon. I planned to return it around noon on May 9.
Now about the Price Drop Protector. When I first saw this service name I just thought it was some marketing thing. I told myself it probably did nothing. But it did not cost me extra work so I just chose it. Some days later I was in my room and checked my email. I saw a mail from them. It said my booking was made again with a lower price and I got money back. I stared at the screen and thought wait what I did not change my booking.
I opened my booking and checked the numbers. The old price and the new price were different by more than 100 PLN. For a student budget like mine that is pretty nice. It felt like someone just put extra travel money in my pocket. The funny part is I did nothing. I did not write to customer service. They saw the price go down and changed it to the cheaper one and sent the difference back to me.
At that moment I finally understood that this Price Drop Protector really watched the price for me and was not just a nice word on the page. Before this I always worried that I booked too early and would lose money if the price dropped later. Now I feel it is fine to book early. If the price goes down they fix it for me and that saved money becomes extra budget for my trip. I felt a lot more relaxed after that.
Price Drop ProtectorAt first I was kind of complaining in my head because car rental prices always change and I felt it was easy to pay too much. For my business trip to Copenhagen in Denmark I booked a Renault Captur with Alamo on QEEQ. It was automatic with four doors and five seats. I planned to pick it up around the afternoon of May 2 and return it on May 4 in the afternoon. When I made the booking I was not very sure about the price and I even thought maybe I should wait to see if it would go down.
Later I opened my email and saw a message from them. It said that because I had Price Drop Protector my booking price went down and they already made a new booking for the same car with a lower price and they would refund the difference to me. I was a bit surprised because I did not do anything. I just went on with my work and then I found out I saved some money for free.
For me as a business traveler the company pays the cost but I still care about budget and value. This kind of service that watches the price for me and sends back the difference feels really nice. It is like someone is looking after the price in the background. I do not need to check every day or change the booking by myself and there is no trouble at all.
