The annoying part came first for me. I booked a car in Miami through QEEQ and my schedule was already very tight. A few days after I came back I saw my credit card bill and there was an extra charge of more than 300 euros. My first thought was that I got tricked again. I arrived in Miami around the night of April twenty fourth. That night I picked up a Tesla Model 3 from Budget. I was on a business trip and wanted everything to be fast and simple. The rental itself was fine. On the return day around the night of May ninth I parked the car where they told me left the key and rushed to the airport. In my head it was only about not missing the flight. The real trouble started later when I saw the bill. It showed road assistance toll service and some short codes that I did not really understand. I did not have any accident and I never called any help on the road. I started to think maybe I could fight this charge. I contacted their customer support and told them the whole story. My mood was not very good because the amount was high. The person who followed my case stayed calm and listened to me. I did not feel that she wanted to brush me off. She asked me some details and said she would ask the rental company for the contract and the proof of the charges. She also said it might be some services that were checked at the counter. In my head I was still thinking that maybe this was just something they say to make me wait. After a while she reached out again and told me they already got the signed contract from the Budget counter. On that paper the boxes for road assistance and toll service were checked. At first I did not want to accept it. I remembered that when I signed I was in a hurry and only wanted to finish the process fast. I probably did not read every line. She explained the main points to me in simple words and told me that these charges were based on the contract not random. I thought again about that day and I had to admit it was my own fault for not checking. I did not get the money back but during all this someone was always following my case. I did not have to run between the rental desk and the platform by myself. Many terms on the contract were not very clear to me. They turned them into simple language and explained them one by one. For someone like me who travels a lot for work and does not have much time to read every rule this helped a lot. After this I at least learned one thing. Next time at the counter I will read every part before I sign. If I do not understand something I will ask them first. If I do not do that I know I might pay for it later.
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