That noon in Valencia I picked up the car at the Europcar office. The sun was bright and the Skoda Kodiaq looked pretty new in the parking lot. I felt quite happy with it. I was on a business trip and my schedule was tight. I remember thinking it was good that I had bought AXA Full Coverage on QEEQ so I could drive with less stress. The first few days went fine. Then one or two days before return I was parking in an underground garage. The light was a bit dark. I heard a small scratching sound and my heart dropped. I got out of the car and saw a clear scratch on the right side. I just thought to myself this is bad now I will pay a lot. On the return day at noon I drove the car back to the Valencia office on time. The staff walked around the car to check it and he quickly saw the scratch. He told me he needed to record it and that the cost could be high. I got nervous and asked how much it could be. He said I had to wait for their system to count it. On the way back I kept doing numbers in my head and thought my business trip budget might be broken. Later I got the charge from the rental company. It was a bit more than four hundred euro and that was not a small number for me. Then I remembered I had AXA Full Coverage. I contacted their customer service and said my car got scratched and the rental company had charged me and I wanted to make a claim. I was still worried it might be very complicated. They asked me to send the documents like the bill from the rental company and my ID. I have a Spanish ID so I took photos of everything I could and sent them. I was thinking if it would be a problem that I did not use a passport. I felt a bit unsure. They reached out to me again to confirm some details and I just answered and sent what they needed. After some time I got a new message saying the claim was approved and the amount was 406.84 euro. When I saw that number I was surprised because it almost fully covered what the rental company took from me. I felt really relaxed at that moment and the pressure in my head was gone. This experience showed me that AXA Full Coverage is actually useful and not just something you buy and never use. A scratch on the car looks like a small thing but the bill is not small at all. If I had to pay those few hundred euro by myself I would feel very bad. With this cover I feel safer when I drive on my trips.
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