When I think about this booking now, I feel pretty good about it, but the deposit part did make me a bit nervous. Around mid December last year I went to New Zealand with my friends and I booked the car online through QEEQ. I chose Christchurch as the pickup point. I remember I picked up the car on about December tenth at around four in the afternoon. At the rental counter near the airport I got a Toyota Highlander. It was automatic and pretty big. It drove very smooth and our days on the South Island felt great. I dropped the car off around December twenty third at about four in the afternoon. The staff at the rental company checked the car and said everything was fine and the deposit would be released. I did not think too much and just left. A few days later I checked my credit card statement and I could not clearly see what happened to the deposit. There were many lines in English that looked very similar and I got confused. I started to worry that maybe the deposit was not really released. I asked my bank first. The bank staff told me they also needed more exact info about the transaction. At that moment I felt a bit stressed because the deposit was not a small amount for me. So I contacted the customer service of the booking platform and explained the problem. I said I wanted a clear record so I could check it with my bank. The support person replied to me quickly and said they would ask the rental company. In the next days I could feel that someone was really watching this case for me. They sent me emails from time to time and told me they had pushed the rental company again and that I did not need to panic too much. One time they told me the rental company said the deposit was already released after I returned the car. I still could not read my bill clearly so they went back again to ask the rental company for more detailed records. Later the support contacted me and said they finally got the payment record screenshot and some other info from the rental company. They put everything together and sent it to me so I could show it to my bank. At that moment I felt remembered and cared for. It did not feel like they just answered me once and disappeared. They really kept following my case. The whole process took some time and I did get a bit annoyed in the middle but every time I asked again they replied with patience and told me where things were at. In the record they sent I finally matched the line on my bank statement and confirmed that the deposit was actually released. It only looked confusing because of the way it showed on the bill. What stayed with me from this experience was not the car itself but the feeling that someone stayed in touch with the rental company for me and helped explain all the information. As a visitor in another country that kind of support felt very important.
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