How did the problem start? I arrived in Vienna alone and I was actually pretty excited. I had already booked the car with QEEQ. When I got to the counter, the price and some document questions suddenly came out. I got nervous right away because I was alone and I hate this kind of thing. Who should I talk to? The counter staff kept pushing their own options and I was afraid I could not explain well in English. So I quickly reached out to the customer service team. How did they respond? It felt like one person was clearly in charge of my case and kept following my problem. Every time something new happened at the counter, like they asked for something extra, I sent the info to them. They replied fast and helped me see if it was really a rule from the rental company or if there was another way to handle it. I was standing alone in a corner of the airport with my phone in my hand. I listened to the staff at the counter and read the replies from the support team at the same time. My mind slowly became calm. What did I care about most? It was not only about getting a discount. I just wanted someone to really care about me, not leave me alone to fight with the rental desk. During that time they often checked on me and asked if there was any new progress or if I was asked to pay more money again. I did not feel like I was chasing the platform. I felt someone was always remembering that I still had this problem. How did that feel for a solo traveler? It was like I was traveling alone but I had a small team behind me watching my back. I sometimes think that without this kind of follow up, I might just give up or pay a lot more money without knowing if I could get it back. Now when I think about booking a car, the first thing in my mind is that this place does not only give me a booking number. There are real people who follow my case from start to finish.
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