When the whole thing was finally done and I saw almost three hundred thousand CLP arrive in my account, I really felt my shoulders drop. In my head I just said to myself that I was so glad I bought AXA Full Coverage. If I go back in time a bit, I booked my car in Puerto Montt through QEEQ. I picked up the truck from Sixt around the afternoon of January 6. It was a manual and I booked it for business. My mind was full of meetings and clients. I did not think the car would ever be a problem. Around the middle of February, just a day or two before returning the car, I parked on the street. When I came back down I saw the window glass had a big damaged spot. My heart dropped. My first thought was how much this would cost. I just stood there thinking this is so bad for my travel budget. I returned the car around February 18 in the afternoon and told the Sixt counter staff about the glass. They checked the car and told me there would be a fee. I nodded but in my head I was doing exchange rates and it really hurt. Later they charged my card and when I saw the numbers on the bill I felt a bit shocked. Even for me on a business trip this was not a small amount. After I calmed down I remembered that when I made the booking I added AXA Full Coverage. At that time I only thought it was some extra safety. Now it suddenly felt like my life saver. I found all the documents I could. I got the rental contract, the payment record and photos of the broken glass. I was afraid I would miss something and lose the claim. When I talked with their customer service I was a bit nervous. I was worried I would do one step wrong and then get nothing back. In the next days they asked me to add some more info and files and I also checked the exact amount with the rental company. We checked the amount a few times. I work with quotes in my job but this time I was reading my own claim line by line because I did not want to lose even one CLP. The process was not super easy but they kept replying so I knew the case was still moving. That made me feel more calm. When they asked me to confirm the claim amount I saw the number was almost the same as the glass damage part that Sixt charged me. I started to really hope the money would arrive. Later they told me the claim was approved and after some time I saw the CLP amount land in my bank account. All the stress I had about the broken glass slowly went away. As someone who travels for work a lot, this experience makes me more willing to pay extra for full cover, because when something random like glass damage happens I do not have to worry that I will pay everything by myself.
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